Snapchat is one of the most popular apps available for free and it’s updated regularly. Needless to say, it should work without a hitch but just like any other apps, it’s not free of errors and problems. In fact, we have readers that own the Samsung Galaxy S10 Plus who reported to be getting the error ‘Snapchat keeps stopping’ every time they open the app. The error literally means that the application keeps on crashing.
In this post, I will guide you in troubleshooting your Galaxy S10 Plus with Snapchat that keeps on crashing. We will consider every possibility and rule them out one after another until we can determine what the problem is and hopefully fix it. It’s important to do this as it could be just a minor problem with the app and you may be able to fix it just by doing a couple of simple procedures. So continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting Galaxy S10 Plus with Snapchat keeps stopping error
When you’re troubleshooting an app that keeps on crashing, you have to be thorough so that you can accurately determine the cause and be able to formulate a solution for it. Here’s what you need to do:
First solution: Try to do the forced reboot
If this is the first time that you encountered this problem, it’s best to perform the forced reboot first as it might be just a result of a minor firmware issue or even a glitch. The forced reboot is a simulated battery removal and it will refresh your phone’s memory and reload all its apps and services. Here’s how:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.
If Snapchat keeps stopping even after doing this procedure, then try the next one.
ALSO READ: Samsung Galaxy S10 Plus went completely dead and won’t turn on
Second solution: Delete Snapchat’s cache
Every application has its own cache. It’s a small, temporary file that’s used by the firmware to make the app run smoothly. There are times when such files get corrupted and when that happens, app crashes may occur. To rule that possibility out, here’s what you need to do:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Snapchat.
- Tap Storage.
- Touch Clear cache.
If this doesn’t get rid of the ‘Snapchat keeps stopping’ error, then move on to the next solution.
Third solution: Clear the data of the app
Aside from the cache, data files are also being created for apps. These files contain user preferences and settings but they also get corrupted from time to time. That’s why it’s recommended to reset the app you often use every now and then. If this is just an issue with the app, then clearing its data will fix it. Here’s how:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Snapchat.
- Tap Storage.
- Touch Clear data and then tap OK to confirm.
If this doesn’t fix the problem and the error ‘Snapchat keeps stopping’ continues to show, then it’s time for a more effective solution.
ALSO READ: Samsung Galaxy S10 Plus unable to read SD Card. Here’s the fix.
Fourth solution: Uninstall Snapchat and reinstall it
Uninstalling the app will remove all its files as well as its associations with other apps and the firmware. No traces of the app can be found after that. And reinstalling it will make sure you’re using the latest version. For app-related issues, this procedure is also very effective. Here’s how you uninstall it:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Snapchat.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
- Restart your phone to release some RAM.
Once the phone has finished rebooting, follow these steps to reinstall the app:
- From the home screen, pull up the app drawer.
- Find and then tap Google Play Store.
- In the search field, key in ‘snapchat’ and then hit search.
- Tap Snapchat and then touch Install.
- Once the installation is complete, tap Open.
I am confident enough that one of these methods will fix or get rid of the ‘Snapchat keeps stopping’ error. However, if for some reason, the error continues to bug you after all this, then you have no other choice but to reset your phone.
ALSO READ: How to get rid of virus infection warning on Samsung Galaxy S10 Plus
Fifth solution: Backup your files and reset your phone
At this point, a master reset is necessary to make Snapchat work perfectly on your Galaxy S10 Plus. However, you may lose some of your important files and data, so take a little time creating a copy of your files. After that, remove your Google account and then follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Samsung Galaxy S10 Plus that keeps showing the ‘Snapchat keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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