How To Fix A Samsung Galaxy That Won’t Charge

If your Samsung Galaxy won’t charge, there are several things you can try to fix the issue. First, check the charging cable, charging port, and power source, and try using different ones if needed. 

You can also try restarting the phone, booting into safe mode, or removing and re-inserting the battery (if removable). If those steps don’t work, try using a wireless charger, factory resetting the phone, or contacting Samsung support.

First solution: Restart the phone

Restarting the Samsung Galaxy phone is important when troubleshooting because it can resolve any potential software issues, clear up the device’s memory and refresh its settings, which can correct the charging problem. 

restart samsung galaxy

It is a simple and effective step that can be done before moving on to more complex troubleshooting.

Restarting a Samsung Galaxy phone is a straightforward process. Here’s how to do it:

  1. Press and hold the power button on the side of the phone.
  2. Wait for the “Power off” prompt to appear on the screen.
  3. Tap “Restart” and confirm the action.

The phone will then shut down and boot back up again. After the phone has restarted, check to see if it is charging properly.

Second solution: Check the charging cable

Checking the charging cable is one of the initial troubleshooting steps if you’re having issues with your Samsung Galaxy not charging. The charging cable could have some issues that might prevent the phone from charging. Here are the steps to check the charging cable:

samsung galaxy charging cable
  1. Inspect the charging cable from both ends for any visible damage or loose connections.
  2. If it has any signs of damage, replace it with a new one.
  3. Try using a different charging cable, preferably an original Samsung cable, and connect it to your device.
  4. Make sure both ends of the charging cable are connected securely to the device and the power source.
  5. If the cable is connected tightly, but the issue persists, try wiggling or adjusting the cable to see if that makes it work.

If the above steps don’t solve the issue and the charging cable is not the cause, you can try other troubleshooting steps to fix your Samsung Galaxy charging issue.

Third solution: Check the charging port

Checking the charging port is another important troubleshooting step if you’re having issues with your Samsung Galaxy not charging. The charging port can get clogged with lint, dust or debris over time, preventing a proper connection with the charging cable. 

samsung galaxy charging port

Here are the steps to check the charging port:

  1. Use a flashlight to check the charging port for any visible damage, corrosion or dirt.
  2. Gently clean the charging port using a toothpick, soft-bristled brush, or a dry cotton swab. Avoid using anything sharp that can damage the port.
  3. Blow compressed air into the charging port to remove any dust or debris.
  4. Plug in the charging cable and make sure it fits snuggly and securely.
  5. Wiggle and adjust the cable to see if the charging is initiated.

If cleaning the charging port doesn’t solve the problem, there might be other issues such as hardware damage, software glitches, or battery issues.

Fourth solution: Check the power source

Checking the power source is another essential troubleshooting step if you’re having issues with your Samsung Galaxy not charging. Issues with the power source could be the cause of the charging problem. Here are the steps to check the power source:

samsung galaxy power source
  1. Make sure the wall outlet you’re connecting the charger to is working correctly. Plug in another device to check if the outlet is working.
  2. If the outlet is not working, try charging your device with another outlet.
  3. Check the USB port of the charging adapter and verify that it’s working correctly. Try another USB port to see if it’s working.
  4. Use a different charging adapter, preferably an original Samsung adapter, to see if the adapter is the cause of the problem.
  5. Check the charging cable for any damage or breaks that could obstruct the power supply.

If the power source is the cause of the issue, then the above steps should resolve the problem. 

Fifth solution: Contact Samsung support

If you have tried various troubleshooting steps, including checking the charging cable, charging port, and power source, and your Samsung Galaxy still won’t charge, you may need to contact Samsung support. Here are the steps to contact Samsung support:

samsung galaxy store
  1. Visit the Samsung website and click on the “Support” tab.
  2. Select your device and the category of the issue, and click “Contact Us.”
  3. Select the “Chat” option to get support immediately, or “Phone” to call Samsung’s technical support team.
  4. Provide the details of the problem, including the troubleshooting steps you have already tried.
  5. Depending on the issue, Samsung customer support may suggest further steps or provide repair services if necessary.

Contacting Samsung support can be helpful if you have exhausted all possible troubleshooting steps and still have not resolved the issue with your Samsung Galaxy. The technical support team can provide more advanced solutions, including hardware repairs or replacements if necessary.


Why won’t my Samsung Galaxy phone charge?

A Samsung Galaxy phone might not charge if there is an issue with the charging cable, charging port, power source, battery or software glitches.

How can I fix my Samsung Galaxy phone’s charging port?

You can fix your Samsung Galaxy phone’s charging port by gently cleaning the port using a toothbrush or dry cotton swab, blowing compressed air into the port, or replacing the charging port if it’s damaged.

Can using a third-party charger damage my Samsung Galaxy phone? 

Yes, using a third-party charger can damage your Samsung Galaxy phone. Unauthorized chargers can damage the battery or other phone components, causing charging issues.

How do I know if my Samsung Galaxy phone’s battery needs to be replaced? 

You can identify if your Samsung Galaxy phone’s battery needs to be replaced if it takes more time to charge, drains quickly or generates overheating issues.

How can I prevent my Samsung Galaxy phone’s battery from draining quickly? 

You can prevent your Samsung Galaxy phone’s battery from draining quickly by disabling apps that are using a lot of battery power and adjusting your phone’s display settings. Turning off Wi-Fi, mobile data, GPS, Bluetooth and unnecessary notifications when not in use can also help conserve battery life.

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