Samsung Galaxy Video Call Not Working Due to Outdated or Incompatible App

Just imagine you’re all set for a crucial video call on your Samsung Galaxy, but suddenly, it’s not working. Don’t let the panic set in! The issue might simply be an outdated or incompatible video-calling app.

When your Samsung Galaxy video call isn’t working, an outdated or incompatible app could be blamed. To fix this, you should check for app updates, verify the app’s system requirements, update your device’s software, and consider reinstalling the app if necessary.

With these tips at your fingertips, you’re ready to step into the world of seamless video calls. Let’s begin this journey to troubleshoot and rectify this common video call hiccup!

Understanding the Problem

Most video calling apps, like Skype, Zoom, or WhatsApp, frequently update their software to enhance features, improve security, and fix bugs. If you’re using an outdated version of an app, you might miss out on these updates, leading to glitches like video calls not working.

Furthermore, an app might be incompatible with your device or operating system version, causing similar issues.

How to Check for App Updates

Your first step in troubleshooting should be to check for app updates. Here’s a simple process to do this on your Samsung Galaxy:

samsung galaxy manage apps available updates
  1. Open the Google Play Store app on your device.
  2. Tap on the menu icon (three horizontal lines) at the top-left corner of the screen.
  3. Select “My apps & games.”
  4. Under the “Updates” tab, look for the video calling app giving you trouble. If an update is available, it’ll be listed here. Tap “Update” to install the latest version.

Addressing Incompatibility Issues

If updating the app doesn’t resolve the issue, it could be a compatibility problem. Here are a few steps to address this:

Check the App’s System Requirements: Visit the app’s page on the Google Play Store and scroll down to the “App info” section. Here, you’ll find the required minimum Android version for the app. Make sure your device meets this requirement.

samsung galaxy app version

Update Your Device’s Software: Keeping your device’s software up-to-date is crucial for app compatibility. Go to “Settings,” then “Software update,” and finally tap on “Download and install.” This will check for available updates and install them.

samsung galaxy software update

Reinstall the App: Sometimes, uninstalling and reinstalling the app can fix compatibility issues. To do this, press the app icon on your home screen, select “Uninstall,” and confirm. You can then reinstall it from the Google Play Store.

instagram uninstall samsung galaxy

Final thoughts

A Samsung Galaxy video call not working can be frustrating, especially when you need to connect with others. However, by understanding the role of outdated or incompatible apps, you can take the necessary steps to address this issue. 

Always keep your apps and device software up-to-date to ensure smooth video calls and overall performance. This simple maintenance could make all the difference in your video-calling experience.


Why is my video call not working on my Samsung Galaxy device?

The issue might be due to an outdated or incompatible video-calling app. Ensure your app is up-to-date and compatible with your device’s operating system.

How can I update my video calling app on my Samsung Galaxy?

You can update your apps through the Google Play Store. Go to “My apps & games” from the menu and tap “Update” next to the app that needs updating.

How do I check if my video calling app is compatible with my Samsung Galaxy device?

Check the “App info” section of the app’s page on the Google Play Store. It will list the minimum Android version needed for the app. Ensure your device’s software meets this requirement.

How do I update the software on my Samsung Galaxy device?

To update your device’s software, go to “Settings,” then “Software update,” and tap on “Download and install.” This will check for and install any available updates.

What if updating the app or my device’s software doesn’t resolve the video call issue?

If updating doesn’t work, try uninstalling and reinstalling the app. If the problem persists, contact the app’s customer support or consider trying a different video calling app.

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