Google has become so strict and applications are now being checked more than ever. However, there are still some developers who can get past such security. As a matter of fact, some owners of the Samsung Galaxy S10e have been complaining about the virus infection warning and reportedly keeps on popping up.
In this post, I will walk you through in troubleshooting your Galaxy S10e with virus infection warning. I will share with you the most effective solutions we’ve been using in addressing problems like this. You have to take this issue seriously because hackers may be able to hijack your accounts and compromise your privacy. We know a lot of celebrities who fell prey to such kind of intrusion. So, continue reading as this article may be able to help you one way or another.
Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10e Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar with yours and feel free to use our workarounds and solutions.
Getting rid of virus infection warning on Galaxy S10e
First of all, if it’s the first time you’re getting the virus infection warning on your phone, it could be that you’ve browsed through some sketchy websites. Try to find out if the pop up is a dialog box or just another window of the web browser you’re using. If it’s just a browser window, there’s no need to worry about it. Just close the window and don’t visit the website again. Yeah, fixing this problem is as simple as that.
However, if it’s a dialog box that pops up when you use an app, then it must be embedded in the app and triggered by it. If you haven’t acted on it yet, there’s no need to worry about it still. Just close the dialog box and uninstall that shady app you’re using. However, if you’ve gone as far as visiting the link and downloading some files or apps, there’s a possibility that some of your apps or files have already been infected. Don’t worry, there’s always something you can do about it. Here’s what you need to do:
First step: Run your Galaxy S10e in Safe Mode
This is a very important step and you must start your troubleshooting with it. What it does is disable all third-party applications and run your phone with out-of-the-box configuration. This will tell you immediately if pre-installed apps have also been infected as the virus infection popup will show up in this mode. However, if the infection is limited to a third-party application, then you will not be able to see the warning in this mode. Follow these steps to temporarily disable all third-party applications in your Galaxy S10e:
- Press and hold the Power key until options show.
- Tap and hold the Power off option until it changes into Safe Mode.
- Tap the Safe mode icon to restart your device.
- Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.
If the virus infection warning won’t pop up in this mode, then it means that the virus or malicious code still remains in the app that you may have downloaded from the Play Store or somewhere else. In this case, follow these steps to determine the culprit:
- Restart your phone normal to boot into standard mode.
- Remember the apps you installed about the time when the phone starts to reboot by itself.
- Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap suspected app.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
If the virus infection warning still shows up in this mode, then move on to the next step as you will need to troubleshoot the firmware already.
Second step: Backup your files and do the master reset
You will have to do this procedure if the virus infection warning still shows up even if your phone is in safe mode or if you’ve already uninstalled several apps but the warning continues to keep on showing up.
This is a necessary procedure to protect both your phone and data. However, before doing this, make sure to create a backup of your important files as they will be deleted during the process. A reset will clear off all third-party apps, personal files, your contacts and any other data that aren’t part of the original or default configuration. It also means that all the associations of third-party apps to pre-installed apps will be deleted and all malicious codes will be disabled.
Before the reset, make sure to remove your Google account from your phone so that you won’t be locked out of your device after that. Once everything is set and ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10e logo shows, release all three keys.
- Your Galaxy S10e will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, setup your phone with the same Google account and the first thing you should download is the antivirus. Once you have the app on your device, restore your files, apps and other data. So now, you’ve already gotten rid of the virus infection warning and your device now have a better protection against viruses and other malware.
I hope that we’ve been able to help you fix your Samsung Galaxy S10e that keeps showing a virus infection warning. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.