Samsung Galaxy S10 Virus Infection Dialog Box Keeps Popping Up

The Samsung Galaxy S10 virus infection message can be due to real virus that infected some of your apps and files or it could be just as simple as a dialog box that’s asking you to download an install an antivirus by visiting a certain website. But no matter what it is, you should address it as soon as possible as such issue is very annoying and there would always be some risks of infection.

In this post, I will walk you through in troubleshooting your Galaxy S10 that keeps showing the virus infection message. We have encountered a lot of similar issues in the past so we already know how to fix this problem. So, if you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this article may be able to help you.

Before we move on, if you found this post while looking for a solution to a different issue, visit our Galaxy S10 Help Guides page for we have already addressed some of the commonly reported problems with this device. Take time to browse through the page to find issues that are similar with yours and feel free to use our solutions.

Fixing Galaxy S10 Virus Infection Issue

Based on experience, this problem is pretty minor, at least, most of the time. As long as your phone isn’t rooted, there’s no way that malware and viruses can infect your apps. Most of the time, the Galaxy S10 virus infection message would show up when the app that serves as its trigger is opened. With that said, here’s what you should do when this problem happens to you.

First solution: Run your phone in Safe Mode

Rebooting your phone into this mode will temporarily disable all third-party applications including the one that might be triggering the virus infection pop-up. It’s also the safest way to troubleshoot your phone so as to prevent your files and other apps from being infected. This is how to restart your Galaxy S10 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, continue using the phone to see if the virus infection message would still show up because if it does, it means that there’s really a malware or virus in your phone and that some of your files and data may have already been infected.

However, if the virus infection box doesn’t show up while in this mode, then the problem is limited only to third-party applications and that’s pretty easy to fix. If this is the case, then try the next procedure.

ALSO READ: What to do if your new Samsung Galaxy S10 won’t charge

Second solution: Uninstall suspicious apps

Google is actually very strict when it comes to submission of apps into the Play Store but there are still developers who can insert a piece of malicious code and that’s the reason why there are times when these things occur even if you’re only using app that you downloaded from the Play Store.

The apps that you sideload however are the most common causes of this kind of problem. These are the apps that you can’t get from the Play Store or those that are cracked wherein you only have to download the APK file somewhere else and install on your phone. These files aren’t checked so anybody with basic programming skills can embedded or add malwares into them. The best way to address this problem is to uninstall suspicious apps while the phone is in safe mode. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

You may have to uninstall more than one app to fix this problem especially if you don’t have a clue as to which of your apps has the virus. If this doesn’t fix the problem, however, then you have to resort to the next procedure.

ALSO READ: How to fix Samsung Galaxy S10 that won’t turn on

Third solution: Factory reset

If it’s really a virus, you can risk having your files and apps infected so if the previous procedures failed, you don’t have a choice but to reset your phone. This will delete all third-party files, apps, services and other codes that may have been installed on your phone. This is the most effective solution when it comes to this problem and it will just remove everything that’s not part of the system. However, make sure to create a backup of your important files and data as they, too, will be deleted during the process. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, install an antivirus first before reinstalling all your apps and restoring your files and data.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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