When a premium smartphone like the Samsung Galaxy S10 gets stuck on the logo and won’t continue booting up, you can always expect it to be a firmware issue unless there are signs of physical and/or liquid damage. You can fix firmware problems but if there are signs of hardware damage, then the best thing you can do is bring your phone to the store or shop so that a technician can check it for you. But assuming the phone just acted crazy for no reason at all and would no longer boot up successfully, then you can perform some troubleshooting procedures.
In this post, I will walk you through in troubleshooting your Samsung Galaxy S10 that’s stuck on logo and won’t boot up. There are a few procedures you could try and make your phone boot into other modes and if successful, perhaps that would help make your phone boot into normal mode again. So, continue reading as this article may be able to help you one way or another.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fix Galaxy S10 that’s stuck on logo during boot process
When troubleshooting a phone with a problem like this, you need to be thorough. So, I will give you here things you could try and see if one of them works for you. Here are the things you can do to try and fix your Galaxy S10 that’s stuck on logo…
First solution: Try to force restart your Galaxy S10
Firmware-related issues, as long as they’re not that serious, can be fixed by a forced restart. If it’s the first time you encountered having your Galaxy S10 stuck on the logo, then you should try this procedure first as it could be the only thing you have to do to get your device back to normal.
- Press and hold the volume down button and don’t release it.
- While holding it down, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or more.
If the phone boots up successfully into the lock or home screen, then the problem is fixed for now. However, there’s no guarantee that it won’t happen again. But you can rest assured that the problem wasn’t serious and you can always do this when it happens again. On the other hand, if the phone is still stuck on logo after doing this, then move on to the next solution.
Second solution: Try running the phone in Safe mode
It is also possible that the cause of the problem is a third-party application. Yes, downloaded apps may also prevent your phone from booting up successfully so after doing the first procedure and your phone is still stuck on logo, you must try running it up in Safe mode to temporarily disable all third-party applications. Here’s how it’s done:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
Assuming that your phone rebooted successfully into safe mode and not stuck on logo, then you can rest assured that the problem is pretty minor. In fact, rebooting it into normal mode without even doing anything may fix the problem. But if it it still gets stuck on logo, then you should try the next procedure.
Third solution: Try starting the phone up in Recovery Mode
The recovery mode is actually the fail-safe of almost all Android devices which means that even if your device has firmware issue, it may still be able to boot into this mode. If successful, you can try deleting the system cache so it will be replaced with a new one or you can perform the factory reset which can make your phone boot up successfully. Here’s how it’s done:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10 logo shows, release all three keys.
If your phone reaches the screen where you can see blue and yellow texts, that’s the recovery mode. You may use the volume down button to highlight the option you want your phone to do. So, if you want to try wiping the cache partition, follow these steps:
- While inside the recovery mode, press the volume down button until ‘wipe cache partition’ is highlighted and then press the power key to select it.
- After wiping the cache partition, the ‘Reboot system now’ option is highlighted, press the power key to restart your phone.
If you want to perform the master reset, then choose ‘wipe data / factory reset’ and press the power key to select it. But please note that doing this will delete all your personal files and data and will bring the phone back to its default settings and configuration. After that, reboot your phone and see if it still gets stuck on logo.
After doing all these things and your Galaxy S10 is still stuck on logo, then it’s time to bring the phone back to the store or shop so that a technician can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!