Samsung Galaxy S10 shows “Unfortunately, Gallery has stopped” error

Some owners of the Samsung Galaxy S10 have been complaining as they started to get the error “Unfortunately, Gallery has stopped” after the recent firmware update. Gallery is the default multimedia manager in your phone. Needless to say, it comes as a pre-installed applications which means you can’t uninstall or remove it from your device. The error could mean that there’s an issue with the app or it could be a sign of a firmware issue.

In this article, we will try to determine what this problem is all about by considering every possibility and rule them out one after another. This will help us know more about this problem and hopefully fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Fixing Galaxy S10 with “Gallery has stopped” error

Based on experience, the Gallery has stopped error is not really that serious. When it happens, you could no longer view your pictures or videos through this app and other media managers may also not work since they often use some of the core services that’s part of the Gallery. With that being said, here are the things you need to do to fix or get rid of the Gallery has stopped error:

First solution: Forced restart your phone

It is very much possible that Gallery stopped due to a minor firmware issue. It is also one of the symptoms if there are glitches in the system. No matter what the case is, you can fix the problem by yourself by doing a very simple procedure. Here’s how you do it:

  1. Press and hold the volume down button and don’t release it yet.
  2. While holding down the volume button, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or more.

Once the phone has successfully rebooted, take pictures and try viewing them using Gallery to see if the Gallery has stopped error still shows up. If it still does, then try the next solution.

ALSO READ: Samsung Galaxy S10 keeps showing “Internet has stopped” error

Second solution: Clear cache of Gallery

Each app and services has their own cache that’s created by the system. These small and temporary files are important in making apps run smoothly but they could also cause some issues when they get corrupted including app crashes. That could be the reason why the Gallery has stopped error is showing up. To rule this out, follow these steps:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gallery.
  5. Tap Storage.
  6. Touch Clear cache.

After this, open the app and see if the Gallery has stopped error still shows up. If it still does, then move on to the next solution.

Third solution: Clear data of Gallery app

After clearing the cache of Gallery app and the error still keeps showing, then you have no other choice but reset the app. It means that you will have to clear its data. This will bring the app back to its default settings and configuration and if this problem is only with the app, then this procedure should fix the Gallery has stopped error. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gallery.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.
  7. Reboot your phone to refresh its memory.

After this, try to view your pictures or videos through Gallery and see if the error still shows up. If it still does, then it’s time to troubleshoot the firmware.

ALSO READ: What to do if Snapchat keeps crashing on Samsung Galaxy S10

Fourth solution: Reset all settings

Before going after the firmware, it’s time to verify if the problem is only due to some incorrect settings. There are times when settings are changed to their extremes and cause some inconsistencies in the system. That’s the reason why there’s now an option to reset all settings in any Android device and here’s how you do it on your Galaxy S10:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and tap General management.
  4. Touch Reset.
  5. Tap Reset settings.
  6. Tap the Reset settings button.
  7. If prompted, enter your PIN, Password or Pattern.
  8. Finally, tap Reset.

If the Gallery has stopped error still shows up even after this, the next solution might help you.

Fifth solution: Delete the system cache

It is very much possible that this problem is due to a corrupt system cache especially if you’ve recently updated your phone. The system also creates a cache that it can use to make the overall performance buttery smooth but just like the cache of the apps, it’s also prone to corruption which often happens after a firmware update. Let’s rule this possibility out by wiping the cache partition of your phone and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your Galaxy S10 may take a little time rebooting as it rebuilds the cache. Once it has successfully rebooted, open the app and see if the Gallery has stopped still shows up and if it still does, then it’s time for the ultimate solution.

Sixth solution: Backup important files and reset your phone

Here’s the thing, a master reset should be able to fix this problem provided the firmware hasn’t been modified in any way. We don’t usually suggest this procedure without first exhausting all possible solutions as you may end up deleting some of your important files and/or data. At this point though, you have no other choice. Therefore, make sure to create a backup of your important files. You may move them over to your SD card or computer or use the cloud service of your choice. And then remove both your Google and Samsung accounts so that you won’t be locked out of your device. Follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 with “Unfortunately, Gallery has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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