Samsung Galaxy S10 shows ‘Google Maps has stopped’ error

The error message “Unfortunately, Google Maps has stopped” literally means that one of Google apps that’s embedded in the firmware has crashed. Based on experience, this error is most likely just an issue with the app itself but there’s a possibility that it’s a result of a firmware problem. You need to troubleshoot your phone to be able to determine what the issue is all about. 

In this post, I will walk you through in troubleshooting your Galaxy S10 with ‘Google Maps has stopped’ error. We will try to consider all possibilities and rule them out one after another until we can determine the cause of this issue and hopefully fix it. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting Galaxy S10 with “Google Maps has stopped” error

It’s important that we are thorough in troubleshooting your phone that’s having this kind of problem. Let’s begin with minor procedures and move on to more complicated ones if the problem isn’t fixed. With that said, here’s what you have to do: 

First solution: Perform the Forced Reboot first

Since this is a software-related problem, you must begin with a forced restart. It’s a simulated battery removal that’s effective in addressing minor app and firmware problems. What it does is refresh your phone’s memory and reload its apps and services. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

After the reboot, try opening the app to see if the ‘Google Maps has stopped’ error still pops up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy S10 keeps showing the “Twitter has stopped” error

Second solution: Make sure it’s not due to a third-party app

Google Maps is also used by other apps, especially ones that offer navigation and location services. We need to find out if it’s really the case and you can do so by running the phone in safe mode. Doing so will temporarily disable all third-party applications. Here’s how it’s done: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Google Maps should still work even in this mode so try opening it to see if the error ‘Google Maps has stopped’ still shows up. If the error is gone, then it means that there’s a downloaded app that’s triggering the error. Follow these steps to probe further: 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the ‘Google Maps has stopped’ error started.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if the error still shows up even in safe mode, then move on to the next solution. 

ALSO READ: Fix Samsung Galaxy S10 with “Unfortunately, Chrome has stopped” error

Third solution: Reset Google Maps

When it comes to applications, a reset means deleting its cache and data files. This will bring the app back to its default settings as well as replace its cache and data. If this is just an issue with the app, then this procedure should be able to fix it. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Google Maps. 
  5. Tap Storage. 
  6. Touch Clear cache. 
  7. Touch Clear data and then tap OK to confirm. 
  8. Restart your phone to release some RAM. 

Once the phone has restarted, open the app again to see if the error ‘Google Maps has stopped’ still shows up. If it still does, then move on to the next solution. 

Fourth solution: Delete the system cache

When the system cache gets corrupted, performance issues including app crashes may occur and this could be the case with your phone. So, delete the old system cache so that it will be replaced with a new one. This is how it’s done: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the ‘Google Maps has stopped’ error still shows up even after this procedure, then move on to the ultimate solution. 

ALSO READ: How to fix your Samsung Galaxy S10 with slow performance or sluggish

Fifth solution: Master reset your phone

That’s right! A master reset will fix this problem but you need to create a backup of your important files and data that are saved in your phone’s internal storage as they will be deleted during the process. After the backup, remove your Google account so that you won’t be locked out. This is how you do that: 

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.
  8. Restart your phone to refresh the memory.

To reset your phone, follow these steps: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has been able to help you fix your Galaxy S10 with ‘Unfortunately, Google Maps has stopped’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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