Samsung Galaxy S10 Plus keeps showing the “Gmail has stopped” error

The error message “Unfortunately, Gmail has stopped” that seems to be bothering some owners of the Samsung Galaxy S10 Plus literally means that the Gmail app has crashed. The crash may be due to a minor app issue or a result of a firmware problem. The error message doesn’t give us a clue as to what triggered it but one thing is for sure, you won’t be able to use the app without fixing this problem.

So, in this post, I will walk you through in troubleshooting your Galaxy S10 Plus that keeps showing the “Gmail has stopped” error when you open the app. We will consider all possibilities and rule them out one by one until we can figure out what the problem really is and what we need to do to fix it. If you’re one of the owners of this phone and are currently having the same problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting Galaxy S10 Plus with “Gmail has stopped” error

I have encountered this error a few times in the past and I can assure you that it’s not really a serious problem. Needless to say, you may be able to make Gmail running again without any problem. That said, follow these steps to troubleshoot your phone…


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First solution: Force reboot your phone

Before doing any troubleshooting procedure, it’s best to perform the forced restart. It’s a simulated battery removal that refreshes your phone’s memory as well as reloads all its apps and services. There are times when a problem like this is caused by a minor firmware issue or a glitch. If that’s the case with your Galaxy S10 Plus, then you can make Gmail work again by doing this procedure.

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.

Once the phone has successfully rebooted, open the app and see if the “Gmail has stopped” error still shows up. If it still does, then move on to the next procedure.

ALSO READ: How to fix Samsung Galaxy S10 Plus that keeps restarting by itself

Second solution: Find out if it’s due to a third-party application

Sometimes third-party apps may cause pre-installed applications to crash or stop working. We need to rule out this possibility before moving on to the next solution. Therefore, you have to restart your phone in safe mode to temporarily disable all downloaded apps. Here’s how it’s done:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

Once the phone has successfully booted up into this mode, try to see if Gmail has stopped error still shows up. If it doesn’t, then it means that there’s a third-party app that’s triggering the error. Follow these steps to probe further:

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.

On the other hand, if the error continues to pop up even in safe mode, then move on to the next solution.

ALSO READ: How to fix Samsung Galaxy S10 Plus with screen flickering issue

Third solution: Reset app to fix Gmail has stopped error

When it comes to applications, a reset means to clear its cache and data. This will delete both the app’s cache as well as the files that contain user settings and preferences. If it’s an issue with the app, then this procedure will be able to fix it. Here’s how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gmail.
  5. Tap Storage.
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm.

After doing this, it’s recommended to restart your phone normally to release some used RAM. once the phone has successfully restarted, open the app to see if the “Gmail has stopped” error still pops up. If it still does, then move on to the next solution.

Fourth solution: Wipe cache partition

Wiping the cache partition will delete the system cache itself. Just like app caches, this cache is also prone to corruption and when it happens, app crashes and other performance issues may occur. Don’t worry, you won’t lose any of your files and data if you did this. Here’s how you do it on your Galaxy S10 Plus:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

When the phone has finished restarting, try opening the app again to see if the “Gmail has stopped” error does show up. If it still does, then a reset is necessary.

ALSO READ: How to fix Samsung Galaxy S10 Plus that won’t turn on

Fifth solution: Perform the Master reset

I can assure you that a master reset or factory reset will be able to fix this problem. However, you need to create a backup of your important files and data as they will all be deleted, especially ones that are stored in your phone’s internal storage. Once the backup is finished, remove both your Google and Samsung accounts so that you won’t be locked out. When finished, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 Plus that keeps showing the “Gmail has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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