Picture messages or MMS are simply text messages with attachments. Any mobile phone should be able to transmit this kind of message as long as the prerequisites are met. The two prerequisites are that you have enough credits on your account and your phone should be using mobile data. But some owners of the Samsung Galaxy S10 Plus have been complaining because they can’t send MMS anymore.
In this post, I will walk you through in troubleshooting your Galaxy S10 Plus that can’t send MMS or picture messages. We will try to consider every possibility and rule them out one after another until we can determine what the problem is and hopefully be able to fix it. If you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may help you.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
What to do if your Galaxy S10 Plus can’t send picture messages
There are a few settings you have to check on your phone to make sure everything is in order but after checking those and your Galaxy S10 Plus still can’t send MMS, then your service provider may have an answer for you. After all, MMS transmission depends on on your phone’s connection to your provider’s network. But here’s what I suggest you do about it…
First solution: Reboot your phone
This is only for devices that were able to send MMS but at some point stopped. A reboot is necessary as it might be a minor issue with the firmware or a glitch in the system. So, hit that power key and reboot your device and if the problem is still not fixed after this, try doing the forced reboot:
Press and hold the volume down and power keys at the same time for 10 seconds or until the phone restarts. This method simulates battery disconnect and refreshes your phone’s memory. It might be the only thing you need to do to fix this problem. So once the phone becomes active after the reboot, try sending an MMS to your own number to know if the problem is fixed. If still no, proceed to the next solution.
Second solution: Toggle mobile data off and on again
If you’ve been sending and receiving MMS for a long time already, then you already know that mobile data is required in order to transmit these kinds of messages. There are times when a glitch occurs in some core functions and in this case, it might be the mobile data function that’s affected. So, go into the Settings menu and then turn mobile data off for a few seconds and turn it back on.
After which, try composing and send an MMS to your own number to know if it goes through and if you can actually receive it. But if your device still can’t send, try the next step.
ALSO READ: How to fix Samsung Galaxy S10 Plus with screen flickering issue
Third solution: Reset Messages app
Another possibility we have to rule out is the fact that maybe the problem is with the messaging app you’re using. In the case of the Galaxy S10 Plus, the default messaging app is called Messages so you need to clear the cache and data of this app and then try sending an MMS again.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Messages.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap CLEAR and tap OK.
After doing this, try to see if your phone can’t send MMS even after doing this.
ALSO READ: How to fix Samsung Galaxy S10 Plus that keeps restarting by itself
Fourth solution: Backup your files and data and reset your phone
This is to eliminate all other possibilities because there are times when a firmware glitch causes issues like this. Before you reset your phone, make sure you backup your files and data as they will be deleted. After which, make sure you disable the Factory Reset Protection so that you won’t be locked out after the reset. Follow these steps…
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
- Tap 3 dot icon.
- Tap Remove account.
- Tap REMOVE ACCOUNT.
Now follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset and the problem continues, call your service provider. If the representative cannot help you on the phone, bring the phone back to the store. It’s ready now since you’ve already wiped off all your personal files and data.
ALSO READ: Samsung Galaxy S10 Plus WiFi keeps dropping. Here’s how to fix it…
I hope that we’ve been able to help you fix your Galaxy S10 Plus that can’t send MMS. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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