Samsung Galaxy S10 keeps showing the ‘Gmail has stopped’ error

The error message “Unfortunately, Gmail has stopped” that seems to be bugging some owners of the Samsung Galaxy S10 literally means that the Gmail app has crashed. Most of the time, this is just an issue with the app but there are times when it’s also just a sign of a firmware problem. You would know what the issue with your phone really is if you take a little time troubleshooting it. 

In this post, I will walk you through in troubleshooting your device that keeps on showing the ‘Gmail has stopped’ error. We will try to consider every possibility and rule them out one by one until we can determine the cause of the problem why the error shows and hopefully fix it. If you’re one of the owners of this device and are currently experiencing the same issue, continue reading as this article may be able to help you one way or another. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting Galaxy S10 with ‘Gmail has stopped’ error

In troubleshooting your phone with this kind of error, you have to begin with a simple procedure because you may be able to get rid of this problem just by doing the easiest solution. That said, here’s what you need to do: 

First solution: Force restart your device first

The reason why you need to do this procedure first is because this problem could be just a result of a minor firmware issue or even a glitch. These kinds of problems can easily be fixed by this. The forced restart is actually a simulated battery removal which refreshes your phone’s memory and reloads its apps and other features. It could be the only thing you need to do especially if the ‘Gmail has stopped’ error started without apparent reason. Here’s how you do it: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once the phone has finished the reboot, open the app and see if the ‘Gmail has stopped’ error still pops up. If it still does, then move on to the next procedure. 

ALSO READ: Samsung Galaxy S10 shows ‘Google Maps has stopped’ error

Second solution: Make sure it’s not caused by a third-party app

There are times when third-party apps cause pre-install applications to stop working. You need to rule this possibility out before moving on to the next solution. So, run your device in safe mode to temporarily disable all third-party apps. Here’s how it’s done: 

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

When your phone has successfully started up in this mode, open Gmail to see if the ‘Gmail has stopped’ error is still popping up. If it doesn’t show, then follow these steps to determine which of your apps is the culprit. 

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the ‘Gmail has stopped’ error started to show. 
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

On the other hand, if the error continues to pop up even in this mode, then move on to the next solution. 

ALSO READ: Samsung Galaxy S10 keeps showing the “Twitter has stopped” error

Third solution: Reset app to fix ‘Gmail has stopped’ error

This means that you need to delete the app’s cache and data to bring it back to its default settings. If it’s just an issue with the app itself, then this procedure should fix the problem. You’re not only deleting the cache and data if you did this, you’re actually replacing them with new files. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Gmail. 
  5. Tap Storage. 
  6. Touch Clear cache. 
  7. Touch Clear data and then tap OK to confirm. 
  8. Reboot your phone to refresh its memory. 

After the reset, try to see if the ‘Gmail has stopped’ error still shows up when you open the app. If it still does, then it’s time to troubleshoot the firmware. 

Fourth solution: Wipe cache partition to fix ‘Gmail has stopped’ error

Wiping the cache partition often fixes minor firmware-related problems including app crashes. It’s because it deletes the old system cache and creates a new one for the system. That’s why before the reset, you have to do this first. Here’s how it’s done: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Once the phone has successfully rebooted, try to see if the ‘Gmail has stopped’ error still shows up. If it still does, then move on to the next solution. 

ALSO READ: Fix Samsung Galaxy S10 with “Unfortunately, Chrome has stopped” error

Fifth solution: Master reset your device

A master reset will be able to fix this problem or get rid of the ‘Gmail has stopped’ error provided that the firmware hasn’t been modified in any way. But before resetting your phone, make sure to backup your important files and data, especially the ones you don’t want to lose. After the backup, remove your google and samsung accounts so that you won’t be locked out. And then follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 

I hope that this troubleshooting guide has helped you in fixing your Galaxy S10 with “Gmail has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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