Samsung Galaxy S10 keeps showing “Internet has stopped” error

The error message “Unfortunately, Internet has stopped” that seems to be bugging some owners of the Samsung Galaxy S10 literally means that the default web browser has stopped or crashed for some reason. It doesn’t necessarily mean that your phone’s internet connection got interrupted or cut off, although connectivity issue may also cause the browser to crash. To know more about this problem, you will have to do a some troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Galaxy S10 that keeps showing the “Internet has stopped” error. We will consider every possibility and rule them out one by one until we can determine what the problem really is all about and hopefully fix it. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this article may be able to help you one way or another.

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar with yours and feel free to use our workarounds and solutions.

Fixing Galaxy S10 with Internet has stopped error

Troubleshooting a phone that’s bugged down by some issues caused by pre-installed applications may point to the firmware being the culprit. But provided that the firmware hasn’t been modified in anyway and that your phone still uses the stock one, then you can fix this problem without any help from a tech. Here are the things you need to do…

First solution: Perform the Forced Reboot procedure first

When troubleshooting software-related issues, you must always being with this very simple procedure because it’s actually very effective in fixing minor firmware issues including glitches. It is a simulated battery removal which refresh your phone memory as well as reloads its apps and services. It’s easy to do but it could be the only thing you have to do to make your phone work perfectly again. Here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

When the phone has finished rebooting, try browsing some sites and see if the “internet has stopped” error still shows up. If it still does, then it’s time to troubleshoot the app itself.

ALSO READ: What to do if Snapchat keeps crashing on Samsung Galaxy S10

Second solution: Clear Internet’s cache

The next thing you have to go after is the app’s cache. It’s a file or group of files created by the system to make the app run smoothly. But there are times when the file gets corrupted and when it happens, performance issues may occur including app crashes. Most of the time, deleting the cache will fix the problem as it will be replaced with a new one and here’s how you do it:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Internet.
  5. Tap Storage.
  6. Touch Clear cache.

After this, browse some sites and see if the “Internet has stopped” error still pops up. If it still does, then it’s time to reset the app.

Third solution: Clear Internet’s data files

Doing this will reset internet back to default settings and configuration. As I said earlier, the error message could be just a sign of an app problem and if it is, then this is the procedure that should fix it. But take note that all your browsing history, cookies and browser caches will be deleted. Create a backup of data you don’t want to lose and then follow these steps to reset Internet:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Internet.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.

After resetting the app, reboot your phone to refresh the memory again. After which, open it and see if the Internet has stopped error still shows up. If the error continues to bug you even after doing all these things, then it’s time to troubleshoot the firmware.

ALSO READ: What to do if your Samsung Galaxy S10 is unresponsive or frozen

Fourth solution: Wipe the cache partition

Aside from app caches, Android also creates its own cache that helps in making its performance a lot more stable. However, there are also times when the system cache itself gets corrupted and that could be the reason why Internet keeps crashing. So, restart your phone in recovery mode and then wipe the cache partition from there. Here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After doing this procedure and your phone is still popping up the Internet has stopped error, then you have no other choice but to reset your phone.

ALSO READ: Samsung Galaxy S10 keeps losing signal. Here’s how to fix it…

Fifth solution: Backup your files and reset your phone

If all other procedures failed to fix the problem, then a reset will. This procedure often comes at the end of our troubleshooting guides because we have to exhaust all possible solutions first. At this point however, you have no other choice but to reset your phone. So, take a some time creating a copy of your important files and data especially ones that are saved in your phone’s internal storage as they will be deleted. Then, remove your Google and Samsung accounts so that you won’t be locked out after the reset. After all of that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, set up your phone as new device and enjoy.

I hope that we’ve been able to help you fix your Samsung Galaxy S10 that keeps showing the “Unfortunately, Internet has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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