The multimedia messaging service or MMS is an advanced method in transmitting a text message since it allows you to attach pictures or any files as long as they’re within the size limit. Some owners of the Samsung Galaxy S10 have been complaining because according to them they can’t send MMS messages for no reason at all. Some reported that they were able to do so a day or two ago but the service no longer works.
We will take a look at this problem so in this post, I will walk you through in troubleshooting your Galaxy S10 that can’t send MMS message anymore. We will consider every possibility and rule the out one by one until we can determine the problem and be able to formulate a solution that will fix it. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this guide may be able to help you.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting Galaxy S10 that can’t send MMS messages
If your phone can’t send picture messages, then you’ve come to the right place. We’ve already addressed this problem in the past and we know a thing or two that could help you fix it. Here are the things you need to do if your new Galaxy S10 can’t send MMS…
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First solution: Force restart your phone first
It might not be the procedure you’re expecting but if you were able to send MMS a day or two ago and then this problem occurred out of the blue without apparent reason, then it could be just due to a minor firmware issue or a glitch. Glitches happen more often than you think and it could affect any app, service or feature. To force restart your phone, follow these steps:
- Press and hold the volume down button and don’t release it yet.
- Press and hold the Power key while holding down the volume button.
- Hold both keys together until the Galaxy S10 logo shows on the screen.
Once your phone has rebooted successfully, try to resend the MMS you were trying to send a while ago and if your phone still can’t send MMS messages, try the next procedure.
Second solution: Make sure mobile data is enabled
Mobile data is needed so you can send MMS messages since you’re transmitting large amount of data, larger than a text message that is. So, the next thing you have to do is check if mobile data is enabled on your device. Here’s how it’s done…
- Using two finger, swipe down from the top of the screen to pull the quick settings panel down.
- Find the mobile data icon (up and down arrows) and tap on it. If it’s grayed out before you tap on it, then it means it was disabled. It should turn blue when enabled.
- However, if it’s already enabled, then turn if off for a few seconds and then enable it back.
After doing this, try sending an MMS message to your own number and see if it goes through. If your phone still can’t send MMS message after this, then try the next procedure.
Third solution: Make sure your phone is getting good signal
If having just a couple of signal bars may result to intermittent sending and receiving of normal text messages, it could be worse when we’re talking about sending MMS messages. A quick look at the signal indicator at the top of the screen should tell you right off the bat if the problem is related to the signal reception. Also, make sure that the Airplane Mode isn’t enabled because if it is, then your wireless services would be disabled.
If your phone is getting good signal yet it can’t send MMS, then the problem could already be with your account or the network.
Fourth solution: Call your service provider
Your service provider will be the one to be able to fully help you in resolving this problem. It’s because it knows the status of your account as well as the network. If your account is barred from using this service, then you just have to settle the issues with your provider and your service will be resumed. If it’s an issue with the network, you should be advised on how long you should wait before you can regain the service.
The bottom line here is that if the problem is only with your phone, then you should be able to fix it on your own by doing the procedures above. If it’s either with your account or network, then it’s the job of your service provider to fix the problem for you.
If you badly need to send some files to someone, you have a lot of options. You can email them, send them through Facebook or other instant messaging service. You can also upload them to the cloud and give them the link so they can download the files. I know that’s not a solution you’re looking for but it’s a workaround you can use while you’re still sorting out the reason why your Samsung Galaxy S10 can’t send MMS messages.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!