Samsung Galaxy Note 9 stuck on boot screen

When a premium phone like the Samsung Galaxy Note 9 gets stuck on the boot screen, more often than not the problem is with the firmware. Problems like this happen every now and then and while they may seem like serious issues, some cases can be fixed by doing some basic troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that got stuck on the boot screen. I will share with you the solutions many users have used in fixing this kind of problem. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you.

Before we move on, if you are looking for a solution to a different problem, then visit our Note 9 Help Guides page for we have already solved several issues with this device. We may have already published articles that could help you fix your problem.

Here are the things you need to do if your Galaxy Note 9 got stuck on the boot screen…

  1. Force restart your Galaxy Note 9.
  2. Try running it in Safe Mode.
  3. Run in Recovery Mode and wipe cache partition.
  4. Perform Master Reset.

A forced reboot is very important in troubleshooting this kind of problem as it might be due to a minor issue with the firmware. I personally encountered this problem with my device with removable battery so it was so easy to fix it because I only had to pull the battery out and it booted right up after that. Since the Note 9 doesn’t have a removable battery, all you need to do is press and hold both volume down and power keys at the same time for 10 seconds. It’s a simulated battery removal and if it’s just a minor issue with the firmware, it should boot properly after this.

Assuming that the forced restart didn’t fix the problem, the next thing you must do is try to start the phone into Safe Mode. We need to know how the phone reacts if it’s restarted into a mode that only the pre-install applications and services are allowed to run. If successful, there’s a possibility that the cause of the problem is a third-party app. Here’s how it’s done:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the phone gets stuck even if it’s booted up in safe mode, then it means the problem is with the firmware. Then next thing to do is to restart the phone into Recovery Mode. Regardless whether it’s a serious firmware problem or not, the phone should be able to start in this mode. If successful, you may proceed with the deletion of all system caches. It’s among the most effective solutions for this problem and here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this, wait for the phone to boot up as it may take a little while to do so because it will rebuild all deleted caches. If it’s still stuck however, then it’s time you did the master reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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