Samsung Galaxy Note 9 shows the error “Messenger has stopped”

The error message “Unfortunately, Messenger has stopped” that seems to be bothering some Samsung Galaxy Note 9 owners means that the Facebook Messenger has stopped working or keeps on crashing. Most of the time it’s just an issue with the app but it could also be a sign of a firmware issue. More often, it’s hard to determine the cause of this problem without first troubleshooting your phone. It’s important that you know what causes the crash because that’s the key to fixing this problem. 

So, in this article, I will walk you through in troubleshooting your Galaxy Note 9 that keeps on popping up the error “Messenger has stopped.” We will look into every possibility and rule them out one by one until we can determine the issue and hopefully fix it. So, if you’re one of the owners of this phone and are currently being bugged by a similar problem, continue reading as this post may be able to help you one way or another. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy Note 9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. 

Troubleshooting Galaxy Note 9 with Messenger has stopped error

Messenger, unlike the main Facebook app, doesn’t come pre-installed with your Note 9. So, before anything else, just remember that when this problem continues to bug you, you can easily fix it by removing the app from  your phone. But of course, we want you to continue using the app so we need to perform some troubleshooting procedures and get rid of the error message. That said, here’s what you should do: 

First solution: Force restart your phone

The first thing that you should do if you’re troubleshooting your phone due to a possible software-related issue is to force restart especially if it’s the first time that you encountered this error. The forced restart is a simulated battery removal that refreshes your phone’s memory. It also reloads all the apps, services and core functions. It is possible that the app crash is due to a minor firmware issue. So, follow these steps to force reboot your device: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

After the reboot, open Facebook and access your private messages and try to see if the ‘Messenger has stopped’ error still shows up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy Note 9 keeps showing the ‘Youtube has stopped’ error

Second solution: Reset Messenger

When it comes to applications, a reset means to clear the apps cache and data. What it does is bring the app back to its default configuration. If Messenger crashes due to some corrupt cache or data files, then this procedure will fix the problem. Here’s how you do it; 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap APP NAME. 
  5. Tap Storage. 
  6. Touch Clear cache.
  7. Touch Clear data and then tap OK to confirm. 
  8. Restart your phone to release some RAM. 

After that, open the app and see if the error ‘Messenger has stopped’ still shows up. 

Third solution: Uninstall and reinstall Messenger

Sometimes, this issue occurs due to compatibility issues between the firmware and the app itself. But instead of just updating the app, it’s best to uninstall it from your phone to remove all its associations with other apps and services. After that, reinstall it so that you can be sure you’re using the most recent version of the app. 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Messenger. 
  5. Tap Storage. 
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall. 
  8. Confirm that you want to remove the app from your phone. 
  9. Restart your phone. 
  10. After the reboot, open Play Store. 
  11. Search for ‘messenger.’
  12. Tap Messenger and then touch Install. 
  13. Wait for the app to finish installing and then tap Open.

These procedures will fix any app-related issue but if, for some reason, the ‘Messenger has stopped’ error continues even after this, then you have no other choice but to reset your phone. 

ALSO READ: How to block text messages and calls on Samsung Galaxy Note 9

Fourth solution: Backup your files and reset your phone

A master reset will fix any firmware problem including app crashes. But we don’t usually suggest it immediately without first exhausting all possible solutions. However, it seems like you’re running out of options here. So, make a backup of your important files and data, remove your google and samsung accounts, and then follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy Note 9 that keeps showing the ‘Messenger has stopped’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: How to fix Samsung Galaxy Note 9 that keeps rebooting by itself after an update

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