Samsung Galaxy Note 9 showing “Unfortunately, Internet has stopped” error

The error message “Unfortunately, Internet has stopped” that keeps showing on your Samsung Galaxy Note 9 actually means that the default web browser of your phone has crashed for some reason. Some users thought that it’s their internet connection that stopped working, it’s not that. The latter may be a little complicated compared to the actual error message we’re tackling here.

You can always do something about this error and I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing this error. I personally encountered this problem several times in the past and I know that it’s not really that serious. More often than not, it’s just an issue with the app and no other but since Internet is actually one of the pre-installed applications, it’s possible that the error is just a result of a firmware problem and that’s the reason why you need to troubleshoot your device. Continue reading as this article may be able to help you.

Now, before we go to our troubleshooting, if you found this post while looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides for we have already addressed some of the most common issues reported by the users. We may already have solved the problem you currently have so browse through the page and look for problems that are similar to yours.

Now, going back to our troubleshooting, here are the things you can do for your Note 9 to make Internet work perfectly again…


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Restart your Note 9 first. Before doing anything, make sure to reboot your phone first especially if it’s the first time you encountered this error because it’s possible that it’s just due to a minor glitch in the system. Better yet, perform the forced restart instead as it’s far more effective than the normal reboot. Just press and hold the volume down and power keys at the same time for 10 seconds or more. Your device will restart like it normally does but its memory will be refreshed and its apps and services reloaded. After which, open Internet to see if it still crashes. If so, then proceed to the next procedure.

Use Google Chrome instead. Well, this isn’t a solution but a workaround just in case you badly need to browse the web without dealing with the problem first hand. As I said earlier, this problem is just an issue with the app itself and since your phone comes with two pre-installed browsers, you can use the other without fixing this problem. I know a lot of users don’t have time and/or patience to deal with minor issues like this so it’s up to you if you’ll follow this tip or not. However, for those who want to make their devices work perfectly, continue to the next procedure.

Reset Internet. Again, I am referring to the Internet app, the web browser, and not your internet connectivity or network settings. By reset I mean clearing the app’s cache and data. Most of the time this is the most effective solution to this kind of problem so it’s imperative that you do this after rebooting your phone to no avail.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Internet.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, reboot your phone and open the app again to see if it still crashes or not. If it still does, then try the next solution.

Reset All Settings. Try bringing the phone back to its factory settings or configuration without deleting your apps, files and data. It is also one of the most effective methods in fixing app- and firmware-related issues.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

However, after doing this and Internet still crashes, then you have no other choice but to reset your phone.

Perform the Master Reset. What makes the reset effective in fixing this problem is that, it addresses all possible firmware issues. The thing is, the error you’re getting might be just a result of a firmware problem that’s why it’s fixed by doing some troubleshooting procedures for the apps. So, you need to do the reset and bring the phone back to its default settings. Here’s how it’s done:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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