Samsung Galaxy Note 9 keeps showing “Unfortunately, Messenger has stopped” error

Unlike the main app which comes as pre-installed on your Samsung Galaxy Note 9, Messenger is not and you have to download it from the Play Store to be able to use Facebook’s instant messaging service. But the thing is it’s connected to the main application and if you encounter some issues with it, Facebook may have something to do with them. At least, that’s the case with some of our readers who were getting the error message “Unfortunately, Messenger has stopped” which basically tells you that the app crashed for some reason.

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that’s bugged by this error message. Since I’ve encountered this problem several times before, I already know a thing or two that could help you fix it and I will share it with you. So, if you’re one of the owners of this device and are currently having issues with Facebook Messenger, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem, then try visiting our Note 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already provided a solution to your problem.

How to troubleshoot Galaxy Note 9 with “Messenger has stopped” error?

When it comes to fixing problems with third-party applications, you should try to troubleshoot the app that has some issues because more often than not, the problem is limited to them. That’s what we’re going to do in this post and we will try to rule out every possibility until we can determine what the problem is for that’s the key to fixing it. With all that being said, here’s what I suggest you do about it…

First solution: Clear Messenger’s cache and data

By clearing its cache and data, you’re actually resetting the application and bringing it back to its default settings and configuration as well replacing all cache and data files with new ones. Glitches happen all the time and apps may crash from time to time and one of the most common reason is that some of its cache or data files may have been corrupted. That’s the reason why you need to do this procedure as it’s the most effective solution when it comes to fixing app problems. Here’s how you do it on your Note 8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.

After this, open Messenger and log into your account again to see if it still crashes. If for some reason, it still does, then move to the next solution.

Second solution for when messages has stopped : Uninstall and reinstall Messenger

Sometimes updating the app you’re having problems with is enough to fix the problem but there are times when you really need to remove it completely from your phone to remove all its associations and then reinstall it to make it work perfectly again. That’s what I want you to do in this procedure…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. Tap UNINSTALL > OK.
  5. Now, open the Play Store.
  6. Search for Messenger.
  7. Tap Install to download and install it on your phone.
  8. Open Messenger to know if it still crashes or not.

If the app still crashes even after this, go to the next solution.

Third solution: Clear Facebook’s cache and data

As I also said earlier, Facebook and its Messenger are deeply connected so it’s possible that the problem is with the main application and just affected the latter. With that being said, you should also try resetting Facebook by clearing its cache and data. If the issue is indeed with the app, then this should fix the problem. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.

After this, you may open Messenger directly or you can try using Facebook and call upon the Messenger from there. If the problem remained, then there’s no other choice but to reset your device.

Fourth solution: Reset your phone whenever it has stopped working

All app-related problems can be fixed by a reset but more often than not you really don’t have to go this far to fix a problem like the one we’re tackling in this post. However, there are times when you are really required to do this procedure so it’s better that you know how to do it before you need it. Before the reset, make sure to make a backup of your important files and data as all those that are saved in your phone’s internal storage will be deleted and you may not be able to retrieve them after that.

After the backup, follow these steps to reset your Galaxy Note 9…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide on whenever your messenger has stopped can help you one way or the other. If this has been useful, please help us spread the word by sharing this post to your friends as they may have the same problem as yours. Thanks for reading!