Samsung Galaxy Note 9 keeps showing the ‘Youtube has stopped’ error

Some owners of the Samsung Galaxy Note 9 device reported to us because the error “Unfortunately, Youtube has stopped” reportedly keeps on showing up when they open the app. This error literally means that Youtube has stopped working or keeps on crashing. It can be an issue with the app only or it’s a sign of a serious firmware issue. It’s hard to know what the problem really is just by looking or reading the error. You need to troubleshoot your phone to know why this error keeps on popping up. 

In this post, I will walk you through in troubleshooting your Galaxy Note 9 that keeps on showing the ‘Youtube has stopped’ error. We will consider every possibility and rule them out one after another until we can determine the cause and hopefully fix it. So, if you’re one of the owners of the Note 9 and are currently dealing with the same error, continue reading as this article may be able to help you one way or another. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Fixing Galaxy Note 9 with ‘Youtube has stopped’ error

In troubleshooting firmware-related issues like this, you need to be thorough for you to be able to determine what the culprit is, as well as prevent loss of data. Don’t worry, based on my personal experience, this error isn’t really that serious. In fact, you may be able to get rid of it just by doing a couple of procedures. With that being said, here’s what you should do: 

First solution: Perform the forced restart first

The very first thing you have to do when dealing with the “Youtube has stopped” error is to perform the forced restart. It’s a simulated battery removal that refreshes your phone’s memory as well as reloads all your apps and services. It’s a very effective solution against minor firmware issues that often result to app crashes. Here’s how you do it on your Note 9: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

Once the phone has successfully rebooted, open the app again and see if the ‘Youtube has stopped’ error still pops up. If it still does, then move on to the next solution. 

ALSO READ: How to block text messages and calls on Samsung Galaxy Note 9

Second solution: Delete the cache of Youtube app

Each app has its own cache. This is a temporary file that’s used by the system to make the app run smoothly after the first use. If it gets corrupted, issues like this may occur but don’t worry, you can always fix it. Here’s how you clear the cache of the Youtube app on your device: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Youtube. 
  5. Tap Storage. 
  6. Touch Clear cache. 

After doing this, try to see if the ‘Youtube has stopped’ error still pops up. If it still does, then try the next procedure. 

Third solution: Reset Youtube

When it comes to apps, a reset means deleting its data files that often contain user preferences and settings. If this is just an issue with the app, then this procedure should be able to fix it. Don’t worry, you won’t lose any file for doing this. 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Youtube. 
  5. Tap Storage. 
  6. Touch Clear data and then tap OK to confirm. 
  7. Reboot your phone to release some RAM. 

Once the phone has finished rebooting, open the app and see if the ‘Youtube has stopped’ error still pops up. If it still does, then try the next solution. 

ALSO READ: What to do if your Samsung Galaxy Note 9 has a black screen with blue light blinking?

Fourth solution: Wipe the cache partition

Wiping the cache partition of your Galaxy Note 9 will replace the old cache with the new one. The system cache gets corrupted from time to time and when it happens, performance issues like app crashes may occur. To rule this possibility out, follow these steps: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this, try to see if the ‘Youtube has stopped’ error still shows up. If it still does, then move on to the next solution. 

Fifth solution: Master Reset your phone

At this point, a master reset is necessary. This is your last resort but if the firmware hasn’t been modified in any way, your phone should work properly after this. However, before the reset, make sure to backup your important files and data as they will be erased. After the backup, remove your google and samsung accounts so that you won’t be locked out. Once you’ve done all these, here’s how you reset your phone effectively: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped you get rid of the error ‘Youtube has stopped’ from your Galaxy Note 9. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

ALSO READ: How to fix Samsung Galaxy Note 9 that keeps rebooting by itself after an update

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