Samsung Galaxy Note 9 keeps showing the “Gmail has stopped” error

The error message “Unfortunately, Gmail has stopped” that some owners of the Samsung Galaxy Note 9 have been complaining about literally means that the Gmail app has crashed for some unknown reason. It might be due to a minor issue with the app itself or a problem with the firmware. We won’t know for sure what the problem is without doing some basic troubleshooting.

So, in this post, I will walk you through in troubleshooting your Galaxy Note 9 with the Gmail app that crashes the moment it’s opened. We will try to rule out each possibility until we can determine the issue and hopefully fix it. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Troubleshooting Note 9 with “Gmail has stopped” error

I have personally encountered this error in the past and I can assure you that you will be able to get rid of it and make the app work perfectly again using one of the procedures below. So, try to see which procedure works for you…

First solution: Force restart your Note 9

The first thing that you have to do when troubleshooting app-related problems, especially if it’s the first time you encountered them, is to perform the forced reboot. It is possible that it’s just a minor issue with the firmware or just a glitch. Issues like this happen more often than you think but don’t worry as the following steps can fix them…

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

Once the phone has finished restarting, open Gmail to know if it still crashes or if the error “Gmail has stopped” still pops up. If it still does, then move on to the next solution.

ALSO READ: Samsung Galaxy Note 9 shows “Unfortunately, Twitter has stopped” error

Second solution: Try to see if it’s caused by a third-party app

There are times when a third-party application causes pre-installed or core apps to crash. We have to rule this possibility out before moving on to the next procedure as it may save you from a lot of trouble. With that said, you have to restart your phone in safe mode to disable all downloaded apps. Here’s how:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

Once the phone enters safe mode, try to open Gmail. It should still be able to work as it’s a core app. If the “Gmail has stopped” error doesn’t show, then it means there’s a third-party application that’s causing the problem. Follow these steps to determine which of your apps is the culprit and fix the problem.

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.

However, if the “Gmail has stopped” error still keeps on popping up even in safe mode, then move on to the next procedure.

Third solution: Clear the cache of Gmail app

Each application has its own cache. A cache is created by the system and necessary to make the app run smoothly. It might be just a very small file but when it gets corrupted, performance issues may occur and that could be the case here. So, try deleting the cache of the Gmail app so that it will be replaced with a new one. Here’s how you do that:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gmail.
  5. Tap Storage.
  6. Touch Clear cache.

After this, try opening the app to see if the “Gmail has stopped” error still pops up.

ALSO READ: Samsung Galaxy Note 9 keeps showing ‘Message sending failed’ error

Fourth solution: Reset the Gmail app

Resetting the Gmail app means to delete its data files. Usually, these files contain user settings and preferences. When deleted, the system will rebuild new files to replace them but all settings will be brought back to default. But if the problem is with the app only, then this procedure should be able to fix it. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Gmail.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.
  7. Restart your device to refresh its memory and release some RAM.

After this, open the app and see if the “Gmail has stopped” error still shows up. If it still does, then it’s time to troubleshoot the firmware.

Fifth solution: Reset your phone

A master reset will fix any software- or app-related problems including this error. And the fact that the problem remains after doing the previous methods is a sign that it’s an issue with the firmware. So, if you want to fix this issue immediately, then you have to backup all your important files and data especially ones that are stored in your phone’s internal storage. After that, remove both your Google and Samsung accounts so that you won’t be locked out. And then, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide has helped your fix your Galaxy Note 9 that keeps showing the “Gmail has stopped” error. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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