The Samsung Galaxy Note 10 is the most expensive and powerful smartphone available in the market today but it’s not perfect. You may encounter an issue or two after just a few days or weeks of use and most of the time, the issue could be with the app, certain features or the network. That’s the reason why Samsung rolls out updates regularly to patch problems that have been reported. We have readers who reported that their new device can’t connect to WiFi, so we need to address this issue.
In this post, I will walk you through in troubleshooting your Galaxy Note 10 that can’t connect to WiFi. We will try to consider every possibility and rule them out one after another until we can figure out the problem really is and hopefully fix it. I know that network-related issues that occur on expensive phones aren’t really that serious. So, continue reading as this article may help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting a Galaxy Note 10 that can’t connect to WiFi
The course of our troubleshooting would be to rule out all minor issues first and then proceed to ruling out complicated ones. With that being said, here’s what you need to do to fix your Note 10 that can’t connect to a WiFi network:
First solution: Force restart your Galaxy Note 10
The first thing that you need to do if your phone can’t connect to the network is to perform the Forced Restart. It’s a simulated battery removal that refreshes your device’s memory as well as reloads its cache and data. If this is just a minor problem caused by a minor system glitch, then this procedure will fix it. Here’s how you do it on your Note 10:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy Note 10 logo shows on the screen.
Once the phone has successfully rebooted, try to see if it still can’t connect to the WiFi network.
Second solution: Restart Your network devices
Another possibility that we have to consider is the fact that your router or modem may have failed. Electronic devices need to have their memories refreshed from time to time. I have personally encountered similar issues in the past that were caused by failing network devices. To rule this possibility out, this is what you need to do:
- Unplug your modem or router from the wall outlet or simply disconnect the power cord from the main unit.
- Leave it without power for a minute or two.
- After that, plug it back into the wall outlet or reconnect the cord.
- Wait for the device to become online and then let your phone reconnect to it.
After this, try to see if your phone still can’t connect to the WiFi because if so, then try the next solution.
Third solution: Reset network settings on your phone
After doing the first two procedures and your Note 10 still can’t connect to the WiFi network, the next thing you have to do is refresh the connection from your phone. By doing this, you’re deleting all connections in your device as well as refreshing all network services and radios. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After the network reset, enable WiFi on your phone and then let it reconnect to the same network. If it still can’t connect, then move on to the next solution.
Fourth solution: Backup your files and reset your phone
At this point, a master reset will be necessary. It’s because all issues with your phone’s features and services can be fixed by this procedure. However, before you do that, make sure to create a copy of your important files and data as they will all be deleted. After the backup, remove your Google account so that you won’t be locked out. When ready, follow these steps to do the master reset on your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy Note 10 logo shows, release all three keys.
- Your Galaxy Note 10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If your phone still can’t connect to WiFi after the reset, then it’s a possible hardware issue. Bring the phone back to the store so that a technician can check it up for you. You may be given a replacement unit if the problem can’t be fixed by the technician, provided that it’s covered by the warranty.
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.