Samsung Galaxy A50 shows the error ‘Messenger keeps stopping’

The error message ‘Messenger keeps stopping’ that pops up when the app is opened literally means that the Facebook Messenger crashes when launched. Most of the time this is due to an app-related problem, which can be pretty easy to fix. It can also be just a result of a firmware issue that can be a little more difficult to fix. But don’t worry because based on our experience, this problem has always been fixable. 

So, in this post, I will help you in troubleshooting your Galaxy A50 that keeps on showing the error message ‘Messenger keeps stopping.’ We will consider all possibilities and rule them out one by one until we can figure out what the problem really is and hopefully be able to fix it. If you’re one of the owners that’s bugged down by this issue, continue reading as this article may be able to help you one way or another. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A50 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting a Galaxy A50 with ‘Messenger keeps stopping’ error

App-related problems are always easy to fix, especially if you’re dealing with a third part application. Nevertheless, you have to be thorough so as to diagnose the problem accurately and not lose some of your files and data. With that being said, this is how you fix this problem: 

First solution: Perform the Forced restart

The first thing that you have to do if this is the first time seeing this error is the forced restart because it could be just a minor glitch in the system. Glitches happen all the time and app crashes are among the most common results. The forced restart will refresh your phone’s memory and reload all the applications and services. Here’s how it’s done: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.

Once the phone has successfully rebooted, try to launch the app and see if the ‘messenger keeps stopping’ error still pops up. If it still does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A50 can’t send or receive text messages. Here’s the fix.

Second solution: Clear the cache and data of Messenger app

Clearing the cache and data of an app will result in a reset. In the case of the Messenger app, none of your messages will be deleted as they’ll remain in facebook’s servers. So this procedure is safe and effective, especially if this is a problem with the app only. This is how you do it: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Messenger. 
  5. Tap Storage. 
  6. Touch Clear cache. 
  7. Touch Clear data and then tap OK to confirm. 

After doing this, launch the app to see if the ‘messenger keeps crashing’ error still pops up. If it does, then move on to the next solution. 

ALSO READ: Instagram keeps stopping on Samsung Galaxy A50. Here’s the fix.

Third solution: Uninstall Messenger and reinstall it

This procedure is far more effective than just updating the app as it will remove the app and all its files completely from your device. This also removes all its associations with the firmware and other apps, and reinstalling it will make sure you’re using the latest version of the app. Again, if this is just an issue with the app, this procedure must be able to fix it. Here’s how you uninstall Messenger: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and then tap Apps. 
  4. Find and tap Messenger. 
  5. Tap Storage. 
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall. 
  8. Confirm that you want to remove the app from your phone. 

And this is how  you reinstall it…

  1. From the home screen, pull up the app drawer. 
  2. Find and then tap Google Play Store. 
  3. In the search field, key in ‘messenger’ and then hit search. 
  4. Tap Messenger and then touch Install. 
  5. Once the installation is complete, tap Open.

Most of the time, these procedures are enough to make the app work perfectly again and get rid of the error ‘Messenger keeps stopping.’ However, if for some reason the problem continues after this, then you have no other choice but to reset your device. 

ALSO READ: How to fix Samsung Galaxy A50 that randomly shuts down

Fourth solution: Master reset your phone to fix ‘Messenger keeps stopping’ error

At this point, a master reset will be necessary because the problem could already be with the firmware. A reset should be able to fix app issues no matter the nature of the problem. However, make sure to create a copy of your important files and data as they will all be deleted during the process. After the backup, remove your google account so that you won’t be locked out of your device. When ready, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up and Power keys.
  3. When the Galaxy A50 logo shows, release all three keys.
  4. Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

When the reset is finished, set up your phone as a new device and enjoy. 

I hope that this simple troubleshooting guide has been able to help you fix your Galaxy A50 with ‘Messenger keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks. 


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