In this troubleshooting guide, we will show you how to fix or reset a frozen Galaxy S20. As long as there are no visible signs of physical or liquid damage, this problem can be just due to a pretty minor firmware-related issue. You can easily fix it by doing the procedures below.
When a high-end smartphone like the Galaxy S20 freezes at a certain screen, you can always expect it to be a software-related problem. However, if it gets stuck on a black screen, then there’s a possibility that it’s a hardware issue. As an owner, you should try to troubleshoot it to know what the issue is all about and how to fix it.
First solution: Force restart your Galaxy S20
If your phone is stuck on an app or a certain screen, then the problem is pretty minor. In fact, you will be able to make your phone respond again by just doing this procedure.
- To force restart your phone, press and hold the Volume Down button and the Power key for 10 seconds. This will trigger your device to shut down and power back up.
- When the logo shows, release both keys and wait until the device finishes the reboot.
Even if your phone is stuck on a black screen and would no longer turn on for some reason, you have to do the same.
Press and hold the Volume Down and Power keys, and it will force your device to boot up.
There’s no guarantee that such a problem would never occur again, but if ever it happens to you in the future, then you just have to do the Forced Restart and it should be fixed.
However, if your device is stuck on a black screen and won’t respond even after doing the forced restart, then you have to do the next solution.
Second solution: Charge your phone and do the Forced restart
You should do this procedure if your phone has died and won’t respond anymore, because it’s possible that it’s due to a drained battery. Sometimes, the firmware may crash if you let your phone run out of juice. As a result, you’ll be dealing with a couple of minor issues that both leave your phone unresponsive. To rule out such a possibility, here’s what you should do:
- Plug power adapter to a working outlet.
- Connect your phone to the charger using the original charging cable.
- Regardless of whether the charging sign shows or not, leave the phone connected to the charger for at least 10 minutes.
- After that, press and hold the volume down button and the power key for 10 seconds. This will force your device to boot up.
- Once the logo shows, release both keys and allow the phone to continue the boot process.
As long as you can make the logo show, that’s a sign that the problem is fixed. However, if your Galaxy S20 is still stuck on a black screen and won’t respond even after this, then it’s time to have it checked.
And that’s what you need to do to fix or reset your frozen Galaxy S20. We hope that this simple troubleshooting guide has been helpful.
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