When a popular applications like Netflix keeps stopping on a smartphone like the Samsung Galaxy A20, the problem could either be with the app or a sign of a firmware issue. The error message literally means that the app keeps crashing and the problem occurs whenever you open the application.
In this post, I will guide you in troubleshooting your Galaxy A20 with Netflix app that keeps on crashing. We will try to consider every possibility and rule them out one after another until we can figure out what the issue is all about and hopefully be able to fix it. If you’re one of the owners with this kind of problem, continue reading this post as we may be able to help you fix the issue.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy A20 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting Galaxy A20 with Netflix keeps stopping error
The Netflix keeps stopping error is not a serious problem, especially if it started without apparent reason. In fact, a simple troubleshooting procedure may be able to fix it. With that said, here’s what I suggest you do about this issue:
First solution: Forced restart your device
The very first thing you need to do, especially if it’s the first time you encountered this problem is the Forced Restart. It’s a simulated battery removal that will fix any firmware-related issues as it refreshes your phone’s memory and reloads all its applications and services. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A20 logo shows on the screen.
Once the phone has finished rebooting, try to launch the app and see if the error ‘Netflix keeps stopping’ still shows up. If it still does, then move on to the next solution.
ALSO READ: Instagram keeps stopping on Samsung Galaxy A20. Here’s how to fix it.
Second solution: Clear the cache of Netflix app
There are times when the cache of an app gets corrupted and when it happens, app crashes may occur. This could be one of those cases and so to rule this out, here’s what you should do:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Netflix.
- Tap Storage.
- Touch Clear cache.
After this, open the app and see if the ‘Netflix keeps stopping’ still pops up. If it still does, then move on to the next solution.
ALSO READ: Gmail keeps stopping on Samsung Galaxy A20. Here’s the fix.
Third solution: Clear the data of the Netflix app
This will reset the app back to its default settings and configuration. It also deletes all data files that may have been corrupted. In other words, as long as this problem is only with the app, this should be able to fix the problem. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Netflix.
- Tap Storage.
- Touch Clear data and then tap OK to confirm.
Once the app reset is done, try to see if the ‘Netflix keeps stopping’ error still shows up when you open it.
Fourth solution: Uninstall Netflix and reinstall it
After doing the first three procedures and Netflix still crashes, then you have no other choice but to do this procedure. What you need to do is uninstall the app to remove all its associations with other applications and the firmware. After which, reinstall it to make sure you’re using the latest version of the app. Here’s how you do that:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and then tap Apps.
- Find and tap Netflix.
- Tap Storage.
- Touch Clear data and tap OK to confirm.
- Tap the back key once and then touch Uninstall.
- Confirm that you want to remove the app from your phone.
Once the app has successfully been uninstalled, follow these steps to reinstall it.
- From the home screen, pull up the app drawer.
- Find and then tap Google Play Store.
- In the search field, key in ‘Netflix’ and then hit search.
- Tap Netflix and then touch Install.
- Once the installation is complete, tap Open.
Most of the time these procedures are more than enough to get rid of the ‘Netflix keeps stopping’ error or any app crashes for that matter. However, if for some reason the problem continues even after this, then you have no other choice but to do the next procedure.
ALSO READ: How to fix your Samsung Galaxy A20 that’s running so slow
Fifth solution: Backup your files and reset your phone
A reset will fix any app-related issues even problems that are tied to the firmware. Thus, you can always expect that the ‘Netflix keeps stopping’ error will be gone after the reset. However, make sure to create a copy of your important files and data before the reset as they will be deleted. After the backup, remove your Google account so that you won’t be locked out. When ready, follow these steps to reset your device:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A20 logo shows, release all three keys.
- Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy A20 that has the ‘Netflix keeps stopping’ error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.
