Netflix closes by itself on Samsung Galaxy S10

When Netflix closes by itself on a high-end smartphone like Samsung Galaxy S10, it could mean that there’s a problem with the app itself or an issue with the firmware caused the app to stop working. Most of the time you’ll get the error “Unfortunately, Netflix has stopped,” or the app closes immediately after you open it. App crashes are most often minor problems but there’s always a possibility that it’s caused by a serious problem.

So, in this post, I will walk you through in troubleshooting your Galaxy S10 with Netflix that closes on its own when opened. We will consider every possibility and rule them out one by one until we can determine the cause why Netflix keeps crashing on your phone. That way, we can formulate a solution that will fix it so that you may continue streaming your favorite movies and shows. So, if you’re one of the owners of this phone and are currently having issues with Netflix, continue reading as this article may be able to help you one way or another.

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar with yours and feel free to use our workarounds and solutions.

What to do if Netflix closes on its own on Galaxy S10

I have personally encountered this problem before so I can assure you that it’s not really that serious. You can fix this problem on your own without any help from a technician. I will give you a few procedures you can try to see what works for you.

First solution: Force restart your Galaxy S10

When troubleshooting a possible app or firmware issue, you need to be thorough so you can fix it properly without losing any important file or data. It is possible that it’s just due to a minor firmware issue or a glitch. Therefore, the first thing you should do is the forced restart which is a simulated battery removal. It will refresh your phone’s memory as well as reload all its apps and services. If it’s just a minor firmware issue, this procedure should be able to fix it. Here’s how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once the phone has successfully rebooted, open the app to see if Netflix closes as soon as it’s launched. If it doesn’t try to stream any show to try and trigger the problem. If the problem still occurs after this, then move on to the next solution.

ALSO READ: What to do if your Samsung Galaxy S10 can’t connect to WiFi

Second solution: Clear Netflix cache

Netflix creates large cache files every time you use it. These files are very important in making the app run smoothly and properly. However, there are times when these files get corrupted and when it happens, performance issues may occur including app crashes. Delete old caches so that the system will create a new cache for the app and here’s how it’s done on your Galaxy S10:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Netflix.
  5. Tap Storage.
  6. Touch Clear cache.

After deleting the cache, open Netflix to see if it still closes by itself or try to trigger the problem. If Netflix closes after this and you won’t be able to use it, then try the next solution.

Third solution: Reset Netflix

To reset an app you need to delete its data files. Aside from the cache, the system also stores a bunch of files that contain your settings and preferences for your apps. If this is just a problem with the app, resetting it will fix the problem. However, you may lose some of your files and data for that app but Netflix can only be used if you’re logged into your account so whatever data you may lose, they may be retrieved after this. Here’s how you reset Netflix:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Netflix.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.
  7. Restart your device to refresh its memory.

After the reboot, launch the app to see if Netflix closes by itself even after this solution. If it still does, then move on to the next solution.

ALSO READ: Samsung Galaxy S10 keeps losing signal. Here’s how to fix it…

Fourth solution: Uninstall Netflix and reinstall it

An update may be able to fix this problem but let’s do a more thorough and effective method and that’s to uninstall the app from your phone. Doing do will remove the app as well as its associations with other apps, services and firmware. This is how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Netflix.
  5. Tap Storage.
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall.
  8. Confirm that you want to remove the app from your phone.

As you can see, we did the app reset again before the reset and this is because after the previous reset, we opened the app so it created new cache and data files. After removing the app, follow these steps to reinstall it…

  1. From the Home screen, pull the app drawer up.
  2. Find and tap Play Store.
  3. Type ‘netflix’ in the search field and tap search.
  4. Tap Netflix and Install it.
  5. After the installation, tap Open.

Most of the time this method will fix any app-related problem. However, if Netflix closes by itself even after this, then move on to the next solution.

Fifth solution: Backup your files and reset your phone

The first four solutions I presented here are very effective in fixing any app- or firmware-related issue. However, if Netflix closes by itself even after doing all these, then you have no other choice but to reset your phone. However, before doing that, make sure to create a copy of your important files and data as they will be deleted. After the backup process, remove your Google and Samsung accounts so that you won’t be locked out. Once everything is in order, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you troubleshoot your Galaxy S10 with Netflix that closes on its own. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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