Are you trying to send an important message to someone via email but unable to do so because your iPhone won’t send emails? Learn why this error happens and find out how to fix this dreaded problem on your iPhone as you read further.
As technology expands and innovations are everywhere, electronic mail or email has been one of the most useful features that almost everyone is using nowadays. Sending important messages, documents, instructions and a lot more has been made more flexible by using email as a mode of communication.
But some iPhone users are expressing their agony due to a recent reported error where they can’t send email using their phone. Communication error between your iPhone and the email’s server can be one of the main reasons why sending emails will fail. Software glitches and other random bugs on the device can also trigger relevant symptoms to occur.
Tackled below are some common fixes of this email problem. If you’re one of the affected iPhone users, you can refer to these procedures and be guided on how to deal with the issue.
How to fix emails not sending on iPhone
Time Needed : 10 minutes
The solutions written below are designed to cater software-related errors. Prior performing the steps, make sure to contact your Internet service provider and your email provider to check for any possible service outages or system enhancement on their end. Email services can be affected by such instances and may have been the reason for the iPhone email not working problem. If everything is good on their end, you may proceed performing the procedures below.
- First solution: Restart your iPhone.
Restarting the device has been one of the oldest ways to deal with the glitches on smartphone devices. This method follows the simple rule of system refresh that should help in enhancing the phone’s performance. If your iPhone has been used for an extended period, it could easily succumb to errors like emails not sent.
If you have not yet rebooted your iPhone, you have two ways to try. The first one is a soft reset.
To do this, press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. Release both buttons once Slide to Power off prompt appears on the screen. Drag the Power off slider to the right to turn off your phone. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
The second option is a force restart. It provides the same benefits as the soft reset but differs on the execution. This is the best alternation method if your phone’s touch screen is not responsive.
Here’s how it’s done for iPhone 8 and above models: Press and release the Volume Up button quickly. Press and release the Volume Down button quickly. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
For iPhone 7 and iPhone 7 plus: Press and hold both the Volume Down and Sleep/Wake button. Release both buttons once Apple Logo appears.
For iPhone 6s and lower models: Press and hold both the Home and Sleep/Wake button.Release both buttons once Apple Logo appears.
Once the reboot process is done, you may try sending an email and check if it is successful.
- Refresh the internet connection.
Slow internet or a not working internet service may affect features on your device that use the internet for their functionality. Since email is an internet dependent feature, meaning you’ll need a good internet connection for this service to be usable, it can be easily affected by errors caused by network connectivity issues. Refreshing the internet connection on your iPhone might resolve the email problem instantly.
If you’re using Wi-Fi for your internet connection, you can turn it off and on by following these steps: Select Settings from the Home screen. Tap on Wi-Fi. Toggle the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to turn it on.
Performing the airplane mode trick might also enhance the possibility of removing network glitches on your device. This simple process has been proven effective in dealing with network connectivity errors that could cause conflicts to the internet connection. To do that, here are the steps: Access Settings from the Home screen. Check Airplane mode. If the toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on. While the Airplane mode is enabled, perform a soft reset on your device. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.
As soon as the connections have been resumed, perform a test by sending an email. If this process did not fix the iPhone email not working issue, proceed to the next one.
- Reset network settings.
If network connectivity issues are the underlying main cause of this email problem, reverting the network settings to their default values and options should help fix it. If you have altered some settings on your iPhone or recently updated its software version, there might be some invalid or incorrect settings that have been saved. This could cause conflicts with the mail app system, thus, triggers relevant symptoms to occur.
Performing a reset network settings process could help in resolving the iPhone won’t send emails. To give this a try, here are the steps: Access Settings from the Home screen. Tap General. Scroll down to and then select Reset. Tap the Reset Network Settings option. Enter your device passcode once prompted. Then tap to confirm network settings reset.
Your iPhone will restart automatically once the reset process is done. Since this will remove the Wi-Fi networks on your device, set them up again and check if this fixed the email problem.
- Delete and set up the email again.
Corrupted information on your email services can cause email sending failed errors to show up. Since it is hard to determine which information has been corrupted, it might be necessary to delete the email on your iPhone and set it up again to fix the problem. To this procedure, here are the steps: Access Settings from the Home screen. Tap on Accounts & Passwords. Select Accounts. Tap the email account you wish to delete then select Delete account to continue. If prompted, select Delete account or Delete from my iPhone to confirm.
After deleting your email account, reboot your device then retry setting up your email account with these steps: From the Home screen, access Settings. Select Accounts & Passwords then tap on Add Account option. Select your email provider. Type in the correct information for your email address and password then select Next to continue. Once verified by the Mail app, select the information from your email account that you want to sync on your iPhone like Contacts and Calendars. Select Save.
After setting up the email again, enable your internet connection and check if the iPhone won’t send emails problem has been resolved.
- Perform a Factory Reset.
If the previous procedures did not do any good and you still have the iPhone won’t send emails problem, then you can try this method as the last resort. Deleting all contents on your device and restoring the default factory settings could also remove stubborn glitches that might have been causing why your iPhone can’t send email. Since all contents will be removed, it is necessary to create backups of your important files via iTunes or iCloud beforehand.
If you’re ready, here’s how to factory reset your iPhone: Access Settings from the Home screen. Tap General. Scroll down to and then select Reset. Tap the Erase all contents and settings option. Enter your device passcode once prompted. Then tap to confirm all settings reset.
You’ll see an automatic reboot once this process has been completed on your iPhone. Since it has been restored to the original factory configurations, you’ll need to set it up like a new iPhone. Once email and other set up has been completed, try to check if the email problem has been rectified.
- iOS 13.3
Still having an iPhone that can’t send emails
If the problem persists after performing all of the given procedures above, this might have been due to a complex iOS error or email problem that causes the mail app not working and email sending failed. At this point, you’ll need to contact your email provider or escalate this matter to Apple support for further resolution.