Some owners of the Samsung Galaxy S10 Plus have been complaining because reportedly Messenger keeps crashing on their phones. Some said that the app closes immediately when opened either from the app drawer or when opened by Facebook app itself. Others however said that they keep on getting the error message “Unfortunately, Messenger has stopped.” which literally means the app has crashed.
In this post, I will walk you through in troubleshooting your Galaxy S10 Plus with Messenger that keeps on crashing. We will consider every possibility and rule them out one by one until we can determine what the problem is and hopefully fix it. If you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Messenger keeps crashing on Galaxy S10 Plus
When troubleshooting a third-party app like the Messenger, you always have the freedom to do every possible solution because at the end, you can always uninstall the app if it continues to bug your phone down. With that being said, here’s what you should do when Messenger keeps crashing on your Galaxy S10 Plus…
First solution: Forced restart your device first
The first thing that you should do especially if it’s the first time that you encountered this problem is to force reboot the phone. It’s a simulated battery removal which refreshes your phone’s memory as well as reload all its apps and services. It’s very effective in fixing minor firmware issues and glitches which may be the case here. This is how it’s done…
- Press and hold the volume down button and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows.
Once the phone has successfully rebooted, open the app and see if Messenger keeps crashing still after this. If it still does, move on to the next procedure.
ALSO READ: What to do if your Samsung Galaxy S10 Plus keeps rebooting randomly
Second solution: Delete the cache of Messenger app
The firmware creates a cache for every app and while this file is small and temporary, it’s actually very helpful in making sure the app works smoothly. However, there are times when it gets corrupted and when it happens, app crashes may occur. To rule this possibility out, follow these steps…
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon at the top-right corner.
- Scroll down and tap Apps.
- Find and tap on Messenger.
- Tap Clear cache.
After this, try opening Messenger and see if it still crashes. If Messenger keeps crashing on your Galaxy S10 Plus, then it’s time to reset it.
ALSO READ: Samsung Galaxy S10 Plus Black Screen of Death issue
Third solution: Delete the data of Messenger app
If it’s just an issue with the app, then resetting it would fix the problem. That’s what you have to do in this step and don’t worry as none of your messages will be deleted. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon at the top-right corner.
- Scroll down and tap Apps.
- Find and tap on Messenger.
- Tap Clear data and tap OK to confirm your action.
After such procedure, reboot your phone to refresh its memory. After the reboot, open the app to know if Messenger keeps crashing still even after this. If so, then try the next procedure.
ALSO READ: How to fix Samsung Galaxy S10 Plus that won’t turn on
Fourth solution: Uninstall and reinstall Messenger
There are times when a problem is like this is caused by compatibility issues with the app but don’t worry as this procedure will cover that. After clearing the cache and data and Messenger keeps crashing still, then it’s time to uninstall it to remove the app and all its files as well as its associations with other services. And once you’ve reinstalled it, you can rest assured that you’re using the most recent version. Here’s how you do it:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap Messenger.
- Tap UNINSTALL > OK.
- Reboot your phone to refresh its memory.
- Once it becomes active, open Play Store.
- Search for Messenger and then install it.
I am confident that this procedure will fix the problem. However, if Messenger keeps crashing continually after this, then it’s possible that the problem is just due to a firmware issue. In that case, move on to the next solution.
Fifth solution: Backup important files and reset your phone
After doing the first four procedures and still messenger keeps crashing on your phone, then it’s possible that it’s just a result of a firmware issue. If you have time, you must try resetting your device but before that, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove both your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is in order, follow these steps to reset your phone…
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all buttons.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key to highlight Yes.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this troubleshooting guide has helped you fix your Galaxy S10 Plus with Messenger keeps crashing issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
RELEVANT POSTS:
