How to Fix a Frozen or Unresponsive iPhone

Performing a reset will usually fix a frozen or unresponsive iPhone issue. This simple and easy to perform method is effective in eliminating minor system glitch on your device. Pressing and holding the side/power button together with the Volume Up key for a few seconds will trigger a reset process. 

Aside from a reset, there are several ways that should help you deal with an iPhone that is not responding. Since a frozen device could be due to a system malfunction, a simple method might not be enough to fix the problem. 

System bugs and glitches could stop the performance of your iPhone. This is apparently true as most frozen or unresponsive issues are being reported after installing software updates. As the technology evolves, software rollouts are becoming more stable but it is also inevitable to encounter post-update related issues. 

If you’re experiencing the same kind of not responding problem with your iPhone device, feel free to perform the steps below. 

How to Deal with an Unresponsive iPhone

Time Needed : 10 minutes

Follow these steps if you have a frozen iPhone to fix it: 

  1. Perform a soft reset.

     As mentioned above, press and hold the side/power button and the volume up key for a few seconds. Release both buttons once the Slide to Power off prompt appears on the screen. Drag the Power off slider to the right to turn off your phone. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo. If you are using iPhone models with a physical home button, simply press and hold the side/power button until you see the power slider option to reset your device.


    soft reset iphone unresponsive

  2. Follow up with a hard reset.

    If your iPhone is totally unresponsive and dragging the power off slider is not an option, you may perform a force restart to reset your iPhone. To do that, simply press and release the Volume Up button quickly. Press and release the Volume Down button quickly. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

    force restart frozen or unresponsive iphone

Tools
  • iOS 13.5.1
Materials
  • iPhone

Is your iPhone still Frozen?

If your iPhone is not turning on due to the frozen problem, make sure that it is getting sufficient battery power. Just plug it in a power supply and wait until you see a charging indicator. If your iPhone manages to work, update your apps as they could also cause glitches on your device. 

To update the apps on your iPhone, simply go to the App Store from your Home screen. Tap on Today tab at the bottom. Then tap on the user profile icon on the top right corner of the screen. Once you see the account details, scroll down to the Available Updates section. Tap on Update next to the app to update individual apps or tap on Update All to update all apps simultaneously. 

Another thing to try if your iPhone is still not responding after performing the reset process is to do a factory reset via iTunes. This is a more potent solution that should help you deal with a frozen iPhone if it is due to stubborn bugs and system glitches. 

Just be reminded that performing a factory reset will result in a total loss of your files and data that are saved on your device. If you wish to give this a shot, you may back up your important information on iTunes or iCloud prior to executing the steps. Also prepare a computer with the latest iTunes installed if you want to perform a factory reset. 

Once backups have been created, connect your iPhone to your computer using the Apple-supplied lightning/USB cable. Wait for the Trust this Computer prompt to appear on your iPhone then follow the on-screen instructions to proceed. If you’ve used that computer before, this prompt might not show anymore. 

After connecting your iPhone to the computer, press and release the Volume Up button quickly. Then, press and release the Volume Down button quickly. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

Open iTunes on your computer once it’s connected and from the iTunes main screen, select the Sync option. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer. Click the option to Restore iPhone from the most recent backup. Then follow the rest of the on-screen prompts to complete the process. 

Your Last Resort

If all else fails and you’re not able to make your iPhone work since it is still not responding to commands, you may need to contact Apple support to get additional information about the issue. They might be able to provide official recommendations on how to fix a frozen or unresponsive iPhone. 

If you happen to know the nearest Apple Service center in your area, you may visit them and have your phone checked by an Apple technician. Hardware damage can also cause performance issues that could lead in a frozen device.

You may also watch some helpful tutorial and troubleshooting videos on our Youtube channel if you have some time.