First off, a brand new and expensive smartphone like the Apple iPhone XS Max should work properly out of the box in all aspects. Apple’s engineers should have already tested the device for possible issues so that users should not deal with an issue or two after just a few weeks of use. But the thing is, iPhones aren’t perfect and problems will occur every now and then depending on how it’s used.
Among the most commonly reported problems have something to do with the device’s capability to charge. Some already reported that they can no longer charge their iPhones which is a heart-breaker. Problems like this can be just a minor issue or a serious one depending on it occurred.
If the device was dropped or got submerged in water for a long time and then this problem started, then you can expect that the cause of the problem is either physical or liquid damage. In that case, there’s only so much you can do about it so you must bring it back to the Apple Store so that a technician can check it up for you. But assuming there are no signs of either physical or liquid damage, here’s what you have to do about it:
Force reboot your iPhone XS Max – we need to rule out the possibility that this problem is caused by a minor glitch in the system. By doing the forced reboot procedure, you’re refreshing your iPhone’s memory and reloading all the apps and services. Once it becomes active, connect it to the charger to see if it charges this time. Here’s how to force reboot an iPhone XS Max:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side button (Power button) until you see the Apple logo. You may need to hold the Side button for about 20-30 seconds because it may take longer for the device to reboot especially when it gets stuck on a black screen due to software crashes.
Make sure the charger is plugged into a working wall outlet – you may need to plug it to a different outlet to make sure there’s electricity flowing. Also, be observant enough to know if the charger is heating up or not because there’s always a possibility that the charging unit is busted due to short circuit which could be caused by liquid.
Check the physical condition of the charger and the cable – I assume that you’re using the original charger and cable or those that came with the main unit out of the box. There’s always a reason why Apple offers its chargers for $30 to $50 and while there are third-party manufacturers that offer the same specs, you really just can’t trust that especially if you’re troubleshooting your device.
Connect your phone to a computer – if your iPhone XS Max is still not charging with its charger, then try connecting it to your computer to see if it gets detected and recognized. This is one way to verify if the problem is with the cable especially if the device is still powered on. If it gets detected, it will charge although very slowly. But it will tell if you need to buy a new charger or not.
Try the wireless charger – if possible, try using a wireless charger to know if the phone is still capable of charging its battery because if it does actually charge, then it’s another sign that the wired charger is damaged for some reason.
Bring the phone back to the store – if it’s already powered down and remains unresponsive even after doing the forced reboot, charging through wired and wireless, connecting it to a computer, or has some signs of physical or liquid damage. As far as troubleshooting is concerned, the procedures I cited above are ones you need to do and if the problem continues, then there’s an issue with the device and it’s the job of the tech to fix it for you.
I hope that this troubleshooting guide have helped you one way or another. Please share it to your friends who might have similar issues. And if you’re looking for a solution to a different problem, feel free to visit our iPhone XS Max Help Guides for we have already addressed some of the most common issues with this device. Thanks for reading!