How to fix Spotify that keeps crashing on iPhone XS after iOS 13 update

No matter how enticing the new features that a major software update like iOS 13 brings, there’s always a chance that errors will show up after installing it. Apps are usually vulnerable to glitches inflicted by software updates. This could be due to either random bugs or incompatibility issues with the new software version. One of the most commonly used apps for music streaming, Spotify, has been reported to succumb into crashing issues after iOS 13 update. 

This is the reason why this article has been created. In order to deal with a problem on Spotify that keeps crashing on iPhone XS after iOS 13 update, workarounds are mapped out below. Read further to find out how you can possibly resolve the problem. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting an iPhone XS with Spotify that keeps crashing

In this troubleshooting guide, we will look into all possibilities and then rule them out one after another until we can determine or pinpoint the reason why Spotify keeps crashing on your iPhone XS. With that being said, here’s what you should do: 

First solution: Force close Spotify app and all apps running in the background

Apps that are left suspended in the background could accumulate random bugs that affects their performance and go rogue. Same thing happens if an app is left running in the background while a software update is taking place. In order to clear erratic apps, it is imperative to close background apps. Doing so eventually eliminates conflict that could be causing Spotify to keep crashing. Here are the steps: 

  1. Swipe your finger up and then pause from the Home screen.
  2. Swipe left or right to navigate through the apps preview. 
  3. Then swipe up on each app’s preview to close individual background apps. 

After clearing all apps that are running in the background, relaunch the Spotify app and check if it still crashes or not anymore. 

RELEVANT POST: Apple iPhone XS won’t turn on after iOS 13 update. Here’s the fix.

Second solution: Restart your iPhone XS

A classic way to remove minor glitches after an update is to reset your device. Software updates are designed to improve your phone’s performance; however, it is inevitable to succumb into issues since they’re not designed into perfection. Restarting your iPhone XS could also expedite the application of changes and align your phone’s system with the newly installed software. If ever incompatibility issue is the main reason why your Spotify keeps on crashing, this should perfectly handle the case. 

There are two ways to reboot your device. First is through a soft reset and here’s how: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

There are instances that your screen freezes when an app crashes and soft reset isn’t possible, force restart is your answer. This reset process involves hardware keys to initiate so a frozen screen is not a hindrance. Here’s how to execute a force restart on your iPhone XS: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After successfully rebooting your device, you may re-open the Spotify app to see if the issue has been resolved. 

Third solution: Update Spotify app on your iPhone

Errors caused by incompatibility issues that are not amenable with the previous procedures can be fixed by updating the app. Older or outdated app versions can easily get affected by faulty software update. To add up, app developers often provides patches to align their apps if there is a new software being released. This update contain patches necessary to fix certain issues such as a crashing app. If you have not set automatic app updates on your iPhone XS, here are the steps to manually check and update your Spotify apps: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

It is recommended to update all apps in order to remove conflicts that could cause your Spotify app to keep crashing. Once app updates are done and installed, perform a reset on your device to implement necessary changes and remove dump cache on the system. 

ALSO READ: Apple iPhone XS keeps lagging and freezing after iOS 13 update

Fourth solution: Reset all settings on your iPhone

iOS overrides are mostly common especially with a major software update like iOS 13. This can alter some settings automatically and might result in errors such as a crashing app. Also, if you’ve recently configured some settings manually, there might be invalid or incorrect information being saved on your device that affects its performance. To rule this out, performing a reset all settings will delete all customized settings including those affected by iOS overrides and revert them to the default values and options. If you wish to try your luck, simply follow these steps: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset All Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset. 

Your iPhone will restart automatically after reset all settings is completed. Once your phone boots up, test if the issue is rectified by relaunching your Spotify app. 

Fifth solution: Perform a factory reset on your iPhone XS

Complex system error might have been affecting your system if the Spotify keeps on crashing up to this point. To address this issue, you’ll need a stronger solution that could possibly remove fatal errors inflicted by the new software update. Restoring your iPhone XS to its default factory settings generally wipes out all contents and data on your device including stubborn glitches that may have been causing relevant symptoms to occur. Having said that, you’ll need to create backups of your important files via iTunes or iCloud beforehand. Once set, refer to the steps below to carry out a factory reset on your iPhone XS: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Erase all contents and settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm all settings reset.

Once factory reset is completed, your iPhone will reboot automatically. Setting up your phone like a new one is necessary in order to use it again. 

If the issue is solely affecting Spotify app, you might want to uninstall then reinstall the app to remove those damaged cache that’s affecting its performance. Simply refer to these steps:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling. 
  2. Tap the X on the app you want to delete.
  3. Select Delete to confirm the deletion of the selected app. 
  4. Perform a restart on your iPhone.
  5. After the reboot process is done, open the App store from the Home screen. 
  6. Tap on your profile icon then tap on Purchased. 
  7. Tap the Not on This iPhone tab.

Alternatively, you can contact Spotify app support to report the issue and get official recommendations. In-app errors reported to its developers are fixed permanently with a new update. Reporting this issue might help in creating a new patch as soon as possible. 

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