How to fix Spotify has stopped error on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error message “Unfortunately, Spotify has stopped.” It literally means that the Spotify app has crashed or stopped working. It may be a very annoying problem especially if you frequently listen to your favorite music or tracks but don’t worry, you can actually fix this problem on your own without needing any help from a technician.

In this article, I will walk you through in troubleshooting your Galaxy Note 9 with Spotify has stopped error. We will try to consider all possibilities and rule them out one after another until we can determine what the problem is and hopefully fix it. So if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy Note 9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Fixing Galaxy Note 9 with Spotify has stopped error

I listen to music through this app most of the time and I personally encountered this problem in the past. I can assure you that this problem isn’t really that serious and you may be able to fix it on your own. Here’s what you need to do if Spotify keeps crashing on your phone:

First solution: Force restart your phone

In troubleshooting app or firmware issues, it’s best to begin with a Forced Reboot because it’s possible that the cause of the problem is a minor firmware issue or a glitch. A force restart is actually a simulated battery removal that refreshes your phone’s memory as well as reloads all its apps and services. This is how it’s done:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

Once the phone has finished rebooting, open the app to see if the Spotify has stopped error still shows up. If it does, then move on to the next solution.

ALSO READ: Samsung Galaxy Note 9 keeps rebooting after the Android 9 Pie update

Second solution: Clear the cache of Spotify app

Each application in your phone has its own cache. It’s a small file used by the system whenever the app is used which helps it work smoothly. However, there are time when the said file gets corrupted and when it happens, performance issues may occur including app crashes. That could be the case here so it’s best to clear the cache and see if the problem gets fixed. Follow these steps:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Spotify.
  5. Tap Storage.
  6. Touch Clear cache.

After this, try to see if the spotify has stopped error still shows up when you open the app. If it still does, then the next thing you have to do is reset the app itself.

Third solution: Reset Spotify

A reset in apps means to clear their data files. These files contain the settings and users preferences. When deleted, the system will create new ones to replace them but in so doing, the app is brought back to its default settings and configuration. If the problem is limited to the app only, then this procedure will be enough to fix it. Here’s how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Spotify.
  5. Tap Storage.
  6. Touch Clear data and then tap OK to confirm.

But take note that all your downloaded tracks and playlists will be deleted but don’t worry, you can download them later once the problem is fixed. If the error Spotify has stopped still keeps on popping up after this, then move on to the next solution.

ALSO READ: How to fix Samsung Galaxy Note 9 that’s running slow

Fourth solution: Uninstall Spotify and reinstall it

Most of the time issues with third-party apps can be fixed by doing the third solution. However, there are times when problems occur due to compatibility issues. But this time, instead of just updating the app, it’s best to just completely remove it from your device to also remove all its associations with the firmware. This is how it’s done:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner.
  3. Scroll to and then tap Apps.
  4. Find and tap Spotify.
  5. Tap Storage.
  6. Touch Clear data and tap OK to confirm.
  7. Tap the back key once and then touch Uninstall.
  8. Confirm that you want to remove the app from your phone.
  9. Restart your phone to refresh its memory as well as to release some RAM.

After doing this, reinstall the app.

  1. From the home screen, pull up the app drawer.
  2. Find and then tap Google Play Store.
  3. In the search field, key in ‘spotify’ and then hit search.
  4. Tap Spotify and then touch Install.
  5. Once the installation is complete, tap Open.

As far as troubleshooting the app is concerned, these procedures are most likely what you need to get the error Spotify has stopped fixed. However, if the issue continues even after this, then you have no other choice but to reset your phone.

Fifth solution: Backup your files and reset your phone

At this point, if the problem continues, then it’s probably a firmware issue. Needless to say, you have to troubleshoot the firmware and the next thing you should do is reset the phone itself. However, prior to the reset, make sure create a copy of your important files and data as they will be deleted. After which, remove both your Google and Samsung accounts so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10+ logo shows, release all three keys.
  4. Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the error “Unfortunately, Spotify has stopped” on your Galaxy Note 9. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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