If your new Samsung Galaxy S10 Plus can’t connect to WiFi networks, then it’s something you have to look into immediately. A high-end smartphone should be able to do this task without any problem but then again, issues may occur every now and then and it could be just one of those minor problems. Based on our experience, network issues are relatively common and provided your phone doesn’t have any signs of physical and/or liquid damage, then you should be able to fix this problem by yourself.
In this post, I will walk you through in troubleshooting your Galaxy S10 Plus that can’t connect to WiFi networks. Let’s consider every possibility and rule them out one by one until we can get the problem sorted out so that your phone will work perfectly again. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting Galaxy S10 Plus that can’t connect to WiFi
First off, if you’re connecting to a public network, then it’s possible that the passphrase was changed and that could be the reason why your Galaxy S10 Plus can’t obtain an IP address or connect to the network. However, if you’re trying to connect to your own WiFi hotspot, then there’s always something you can do about it. With that said, here are the things you should do to make your phone connect to the WiFi network again…
First solution: Force restart your Galaxy S10 Plus
Regardless whether you’re connecting to a public or personal WiFi network, you must do this procedure as the problem could be due to a minor issue with the firmware or due to a glitch. It’s a very simple, easy and effective procedure that could save you from the trouble of doing all other procedures. To do this, follow these steps:
- Press and hold the volume down button and don’t release it.
- Press and hold the power key while holding down the volume button.
- Keep both keys held down together until the Galaxy S10 Plus logo shows on the screen.
After this, let your phone reconnect to the same network to know if the problem persists. If your S10 Plus still can’t connect to WiFi, then move on to the next step.
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Second solution: Forget WiFi network and reconnect
The next procedure will refresh the connection between your phone and your router. What you need to do is ‘Forget’ the current connection to delete it and then let your phone reconnect to the same network. Follow these steps:
- Swipe down from the top of the screen to pull the notification panel down.
- Touch the Settings icon on the top-right corner of the screen.
- Tap Connections.
- Touch Wi-Fi.
- Tap and hold the network you’re trying to connect and then touch ‘Forget network’.
- Turn off Wi-Fi.
- Press and hold the power key and tap Restart.
- Tap Restart again to reboot your phone.
- Once the device has successfully restarted, pull the notification panel down again.
- Touch and hold the WiFi icon to open its settings.
- Enable WiFi and reconnect to the network.
- Be sure to enter the correct credentials.
If your phone still can’t connect to WiFi network, then the problem is more complicated than we initially thought. Move on to the next procedure.
Third solution: Reset Network Settings
This is an effective solution but covers all network or wireless connections. For Wifi issues, this has already been proven to be effective. When you’re finished doing it, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
And this is how you do it:
- Swipe down from the top of the screen to pull the notification panel down.
- Touch the Settings icon on the top-right corner of the screen.
- Tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- Enter your PIN, password or pattern if prompted.
- Tap Reset to reset network settings.
Let your phone reconnect to the network and see if the problem is fixed. If your Galaxy S10 Plus still can’t connect to WiFi network, then move on to the next solution.
ALSO READ: How to fix Samsung Galaxy S10 Plus with screen flickering issue
Fourth solution: Backup your files and reset your phone
If all else failed to fix the problem, then you have no other choice but to reset your phone. The Master reset will bring your phone back to its default settings and configuration but will also delete all your personal files and data. Needless to say, you need to create a backup of things you don’t want to lose before the reset. Also, make sure to remove your Google and Samsung account so that you won’t be locked out of your device after the reset. After that, follow these steps to reset your Galaxy S10 Plus:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Press the Volume down key to highlight wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Wait for you phone to boot up successfully and then reconnect to the network. As far as troubleshooting your phone is concerned, you’ve already done everything. If your Samsung Galaxy S10 Plus still can’t connect to WiFi networks after this, then the problem could already be with the network. If you’re trying to connect to your own WiFi, reboot your network equipment and that should fix the problem.
I hope that we’ve been able to help you fix your Galaxy S10 Plus that can’t connect to WiFi network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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