How to fix Samsung Galaxy Note 9 with “Messages keeps stopping” error

The fact is even pre-installed applications may crash on any high-end device. That’s actually the case with some owners of the Samsung Galaxy Note 9 who reported that they are getting the error ‘Messages keeps stopping’ every time they open the texting app to either read a text or compose one. Messages is the default texting application on your phone and when it crashes, you may no longer be able to read or send text messages even if you use third-party texting apps because those apps still use some of the services of the pre-installed app. 

In this guide, I will help you in fixing your Galaxy Note 9 that’s bugged down by the error ‘Messages keeps stopping.’ This problem can be a minor one or just a sign of a serious firmware issue. That’s why in this post, we will consider all possibilities and then rule them all out one after another. 

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Note 9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

How to troubleshoot Galaxy Note 9 with Messages keeps stopping error

I have encountered this kind of problem in the past a few times so I know what to do when this happens. Pre-installed applications should work without a hitch on your Galaxy Note 9 but there are times when minor problems occur. 

First solution: Force restart your Galaxy Note 9

As I mentioned earlier, it could be just an issue with the app or a minor firmware problem. It’s something a forced reboot may be able to fix. So, to rule this possibility out, follow these simple steps: 

  1. Press and hold the volume down button and don’t release it. 
  2. While holding down the volume button, press and hold the power key as well. 
  3. Keep both keys held down together until the Galaxy Note 9 logo shows on the screen. 

After doing this and the phone has successfully rebooted, try to open the app and see if the Message has stopped error still shows up. If it still does, then move on to the next procedure. 

Second solution: Clear cache of Messages app

All applications have their own caches. It’s a collection of small files that are used to make each app run smoothly. But there are times when they get corrupted and when it happens, issues like this may occur. So, it’s best to delete the old cache so that a new one will be created: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap Apps. 
  4. Find and then tap Messages. 
  5. Tap Storage. 
  6. Now, touch Clear cache. 

After clearing the cache, open Messages and see if the Messages keeps stopping error still pops up and if it does, then try the next solution. 

Third solution: Reset Messages app to its default settings

After the second solution and the app still crashes, then it’s time to reset the app itself by deleting its data files. These files contain your settings and other configuration the system uses. Most of the time if the problem is with the app only, this procedure will fix it. Here’s how it’s done: 

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap Apps. 
  4. Find and then tap Messages. 
  5. Tap Storage. 
  6. Now, touch Clear data and hit OK. 

Reboot your phone after doing this procedure and then try to see if the Messages keeps stopping error still shows up when you open the app. 

Fourth solution: Delete the System cache

Aside from the caches of individual apps, the system also creates a cache for the entire system and if it gets corrupted or becomes obsolete, app crashes may also occur and it could be the reason why Messages keeps stopping error keeps showing up. To rule this out, follow these steps: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 ogo shows, release all buttons.
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Power key to select.
  6. Press the Volume down key to highlight yes, them and press the Power key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Power key to restart the device.

Fifth solution: Hard Reset your Galaxy Note 9

Lastly, if all other procedures failed to fix the Messages keeps stopping error, then you have no other choice but to reset your phone. This will bring the phone back to its default settings but also deletes all your personal files and data. So, make a backup of your important files and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all buttons.
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key to highlight Yes.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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