When it comes to boot issues, you can almost expect that the firmware has something to do with it, although there are times when it’s a hardware problem. If there are no signs of physical and/or liquid damage, then it must be a firmware issue but if the phone fell or got submerged in water for a long time and then this problem started, then it’s a possible hardware issue.
In this article, I will walk you through in troubleshooting your Samsung Galaxy Note 9 that gets stuck on the boot screen and won’t continue booting up. I will share with you the most practical ways to get this problem sorted it. If you’re one of the owners of this phone, continue reading as this article may be able to help you one way or another.
Before we move on, if you are looking for a solution to a different problem, then visit our Note 9 Help Guides page for we have already addressed some of the most common issues with this phone. Look for issues that are similar with yours and feel free to use our solutions.
Going back to our problem, here’s what you need to do if your Note 9 won’t continue booting up…
- Force restart your Galaxy Note 9
- Try running it in Safe Mode.
- Reboot in Recovery Mode.
- Bring phone to shop.
Forced Reboot. This must be the first thing you need to do. I am pretty sure you’ve already tried rebooting your phone countless times to no avail. The Forced Reboot procedure is basically the same as the normal reboot only that it’s more effective in a sense that it simulates battery removal. It means that when done correctly, the phone may undergo battery disconnect. As a result, the memory will be refreshed and its apps reloaded. To do this, press and hold the volume down and power keys simultaneously for 10 seconds or more.
Your Note 9 will reboot after doing it but if it’s still gets stuck on the boot screen after this, then move on to the next solution.
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Try running Note 9 in Safe Mode. There are times when third-party apps may prevent your phone from booting up normally. Some apps might have gone rogue and caused inconsistencies in the firmware and resulted to this problem. To rule this possibility out, try running your phone in safe mode to temporarily disable all apps and services.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the phone successfully boots up in this mode, then try rebooting it in normal mode and it should work this time. However, if the phone is still stuck on the boot screen during a boot to safe mode, then try the next solution.
Restart your phone in Recovery Mode. The recovery mode is a fail-safe of almost all Android devices that even if they have firmware-related issues, they may still be able to restart in this mode. It is important that you try running your device into this mode as you can wipe the cache partition as well as perform the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
If successful, try wiping the cache partition and wait until your phone boots up. If it’s still stuck on the boot screen, then run it in this mode again and perform the factory reset. Please note that you will lose all your files and data that are stored in your phone’s internal storage and you may not be able to recover them.
Lastly, if the phone cannot boot up in recovery mode or if the problem continues even after the reset, then you have no other choice but to bring it to the store or shop so that a technician can check it for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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