Freezes and lags are the most common performance issues any smartphone owners may encounter every now and then. It’s because your phone’s performance may deteriorate over time no matter how powerful your device is. Such is the case with some units of the Samsung Galaxy Note 9 and we’ve received quite a lot of complaints about them.
In this post, I will guide you in troubleshooting your phone that keeps on freezing and lagging for some reason. I will provide you with the most practical and effective solution to make your phone work perfectly again. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
Before we move on, if you are looking for a solution to a different problem, drop in on our Galaxy Note 9 Help Guides page for we have already solved many issues that were reported by users. We may have already published articles that tackle the same problem yours. So, browse the page and look for similar issues.
Now, going back to our troubleshooting, here are the things you have to do to fix the freezes and lags in your Galaxy Note 9…
- Force restart your phone first.
- Run phone in safe mode to find out if it’s due to some third-party apps.
- Uninstall problematic apps if possible.
- Reset All Settings in your phone.
- Factory Reset your Galaxy Note 9.
The first thing you have to do is the forced restart which will refresh your phone’s memory as well as reload all its apps and services. You have to do this especially if it’s the first time you noticed your phone to freeze and lag at random times. Such issues might be just a result of a minor firmware problem that can be fixed by this procedure. To do this, press and hold the power key and volume down button for 10 seconds or more.
The next thing you have to do if the problem continues after the forced restart is to reboot your phone in safe mode to temporarily disable all third-party apps. If the freezes and lags don’t occur while in this mode, then it means that there are downloaded apps that cause the problem. You have to find out which of your apps is the culprit and uninstall it. You can only do this procedure to apps you downloaded and installed from the Play Store or those you sideloaded. Pre-installed applications, however, cannot be uninstalled.
Resetting all settings in your device will have a reset-like effect but the difference is that none of your applications, data and files will be deleted nor will you be obliged to make a backup. If the freezes and lags were due to some issues with the settings, then this procedure will take care of them. Here’s how it’s done on the Note 9:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS.
- The device will restart to perform the reset of settings.
Lastly, if the problem persists after doing all the aforementioned procedures, then you have no other choice but to reset your device. A master reset will be able to fix these issues but make sure to backup all your important files and data as they will be deleted during the process. Here’s how to perform the master reset on a Note 9:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!