How to fix Samsung Galaxy Note 9 that frequently freezes

There are times when a high-end smartphone like the Samsung Galaxy Note 9 may encounter firmware-related issues and frequently freezes as a result. Firmware problems aren’t really that serious. In fact, you may be able to fix it on your own without any help from a technician if you’re willing to do a couple of procedures to try and fix it.

In this post, I will help you in troubleshooting your Samsung Galaxy Note 9 that frequently freezes. We consider every possibility and rule them out one after another until we can determine the cause of the problem and hopefully fix it. So, if you’re one of the owners of this device and are currently having similar issue, continue reading as this article may be able to help you one way or another.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy Note 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Troubleshooting Galaxy Note 9 that frequently freezes

Most of the time, frequent freezes are often accompanied by lags or poor performance. That’s always been the case with similar issues we’ve encountered in the past. But don’t worry, this problem can be fixed only if you’re willing to troubleshoot your phone. Here are the things you can do about it…

First solution: Force restart your Note 9

Minor firmware issues and glitches may also cause problems like this. The first thing you have to do, especially if it’s the first time you encountered this problem, is to do the forced restart procedure. It’s a simulated battery removal which refreshes your phone’s memory as well as reloads all its apps and services. It’s a very effective solution for problems that are not really that serious and that could be the case here. So, follow these steps to force reboot your Note 9:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy Note 9 logo shows on the screen.

Once your phone has successfully rebooted, try to see if it still frequently freezes or if the problem remained because if it does, then move on to the next solution.

ALSO READ: Samsung Galaxy Note 9 keeps showing “Internet may not be available” error when on Wifi

Second solution: Restart your phone in safe mode

The next thing that you have to do if the first procedure failed to fix the problem is to restart your phone in safe mode. This will temporarily disable all third-party applications and while it won’t fix the problem just be doing it, it will give you a clearer idea what caused it. So, follow these steps to restart your device in safe mode:

  1. Press and hold the Power key until options show.
  2. Tap and hold the Power off option until it changes into Safe Mode.
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.

Assuming that the phone is working properly while in this mode, then this is how to determine which app is causing the problem and what you need to do to get rid of it:

  1. Restart your phone normal to boot into standard mode.
  2. Remember the apps you installed about the time when the phone starts to reboot by itself.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down.
  4. Tap the Settings icon on the upper-right corner.
  5. Scroll to and then tap Apps.
  6. Find and tap suspected app.
  7. Tap Storage.
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall.
  10. Confirm that you want to remove the app from your phone.

However, if the phone still frequently freezes even in safe mode, then move on to the next solution.

ALSO READ: How to fix Samsung Galaxy Note 9 that won’t turn on?

Third solution: Delete the system cache

The firmware creates a system cache so that everything works properly and smoothly but there are times when it gets corrupted. When it does, performance issues may occur. You have to delete the system cache so that it will be replaced with a new one and here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this procedure and your phone still frequently freezes or still has some performance issues, then move on to the ultimate solution.

Fourth solution: Backup your files and reset your phone

At this point, you are required to reset your phone. This will fix any firmware or performance issue but you may lose some of your important files and data. So, make sure to spend time creating a copy of your important files no matter how slow your phone is. After that, make sure to remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. After that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy Note 9 logo shows, release all three keys.
  4. Your Galaxy Note 9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy Note 9 that frequently freezes. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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