We have recently been contacted by some of our readers complaining about personal hotspot not working on their iPhones. The problem reportedly started after the iOS 13.3 update.
So, in this post, we will tackle this issue and try to fix it. As long as it occurred without any apparent reason or cause, it shouldn’t be that hard to fix. Most of the time, this kind of problem is pretty minor and may occur every now and then.
If you’re one of the iPhone owners with some issues while sharing the connection with your other devices, then continue reading as we may be able to help you fix it.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Fixing Personal Hotspot that is not working on iPhone
Time Needed : 10 minutes
Sharing your phone’s internet service through Wi-Fi is easy. If your iPhone is provisioned for personal hotspot and you’re subscribed to a data plan that supports the feature, then you’re good to go. In order to get started, just set up and enable service on your iPhone. But if unexpected errors occur and you couldn’t get the hotspot to work on your iOS device, then that’s the point when you need to troubleshoot your device to eliminate software-related factors that might have hindered the process.
- Turn your Personal Hotspot off and on
Turning the Personal Hotspot feature on your iPhone off and on may clear out minor errors and random network glitches that caused conflicts to your iPhone’s personal hotspot functions.
Simply go to Settings > Personal Hotspot and tap the switch to turn the Personal Hotspot off shortly, and then tap the switch to turn the feature back on.
Note that the Personal Hotspot on your iPhone won’t work if mobile data or cellular data is disabled. To clear this out, simply head on to your iPhone’s Settings > Cellular menu.
In the event that your Cellular Data is already enabled and yet, Personal Hotspot is still not working as intended, simply toggle the Cellular Data switch to turn the feature off for a few seconds and then tap to turn it on again.
Doing so will refresh your phone’s cellular data functions and thereby eliminates minor errors.
- Restart your iPhone
If the wireless network system of your iPhone is inflicted by minor software errors, its wireless data connections are likewise affected. When this happens, pertinent Wi-Fi functions like Personal Hotspot may not be able to work as intended. To clear out minor system errors that ruined your phone’s wireless network services, perform a soft reset or reboot your iPhone with these steps:
1. Press and hold the Side/Power button and either Volume Up/Down buttons simultaneously for a few seconds.
2. When the Slide to Power Off command appears, release both buttons.
3. Then drag the power off slider to the right to completely turn off your iPhone.
4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
It is also recommended to restart the other device that will be sharing your data connection via Wi-Fi Personal Hotspot with your iPhone.
Doing so will also clear out possible software glitches that might have prevented that device from getting internet access from your iPhone. Try and see if that solves the problem then.
- Check for and install iOS update when available
Installing the latest software version for your iPhone can also be a potential solution as it could contain the required patch to eliminate network bugs that caused Personal Hotspot to fail or stop working on your iOS device. To check for and install available iOS updates, you need to connect your iPhone to a Wi-Fi network as this process can only be fulfilled if you have internet access. If the requirements are met, go to Settings > General > Software Update.
An update notification will appear once update is available. Read and review the iOS update information then select the option to Download and Install the update.
Be sure to back up all saved files on your iPhone’s internal memory to your iCloud account or to iTunes before you update your device.
After installing the update, restart (soft reset) your iPhone to save and apply the recent platform changes. Then go ahead and turn on your phone’s Cellular Data and Personal Hotspot then retry connecting your other device to see if it works.
Also consider updating your other device’s software to the latest version to ensure that it still meets the minimum system requirements of your recently updated iPhone.
- Turn the Airplane Mode on and off again
Performing the Airplane Mode trick may also be able to resolve the problem, especially if minor network errors are at fault. Your iPhone’s wireless features including Cellular Data and Personal Hotspot are likewise refreshed by performing this tweak.
It doesn’t affect internal data on your device, hence it’s also a safe solution to try. If you wish to proceed, go to Settings > Airplane Mode, then tap the Airplane Mode switch to turn it ON. Doing so will disable your phone’s wireless radios including Wi-Fi, Bluetooth, cellular data, and Hotspot.
Reboot your iPhone while the Airplane Mode is on and then head back to Settings > Airplane Mode menu and tap the switch to turn the feature off again. Your phone’s wireless radios will then be restored. To re-activate Personal Hotspot, go to Settings > Cellular menu and toggle the switch to turn your cellular data on.
Once Cellular Data is enabled, head back to Settings > Personal Hotspot menu and then enable Wi-Fi Personal Hotspot feature.
Try that and see if it gets your iPhone Wi-Fi personal hotspot to working properly again. If it doesn’t, then troubleshoot further.
- Reset the network settings on your iPhone
Incorrect network configurations and other network-related errors on the phone can also cause conflicts to Wi-Fi Personal Hotspot. To clear this out, delete all saved Wi-Fi networks and current network configurations by performing reset network settings on your iPhone. When ready, go to Settings > General > Reset > Reset network settings.
Enter your device passcode when prompted to continue, and then tap Reset network settings again to confirm the action.
After the reset, your iPhone will reboot by itself. Wait until it’s finished rebooting and then enable Cellular Data, Wi-Fi and Personal Hotspot features and re-attempt to share your internet connect with your other Wi-Fi enabled device.
- Factory reset your iPhone
Your iPhone’s Personal Hotspot might have stopped working due to some complex network system errors that could not be rectified by any of the initial procedures.
Usually in cases like this, performing a master reset or full system reset would be necessary. Doing so will erase everything from your iPhone system including corrupt system files that caused fatal errors to your phone’s wireless and personal hotspot functions.
The only downside though is that you could lose important data such as personal information, downloaded apps and other contents. With that said, creating backups would be necessary.
For this, read the post: How To Factory Reset An iPhone.
- iOS 13.3
Is Hotspot Still Not Working Even After Troubleshooting?
The problem may not be from within your iPhone’s system but rather on your account or Wi-Fi network itself. Temporary network outages, technical problems as well as account-related issues are therefore the next factors that you should rule out at this point. Thus, contact your network service provider/carrier to escalate the problem and seek more help in applying more advanced solutions.
If you have other devices that support Wi-Fi personal hotspot, try to use them and see if it’s working. If personal hotspot is working on your other device but not on your iPhone, contact Apple Support for more advanced solutions and official recommendations.
I hope that this troubleshooting guide has been able to help you fix the personal hotspot that’s not working on your iPhone.
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