How to fix notifications that play in silent mode after iOS 13 on iPhone XS

Notifications that play in silent mode is a non-typical post-update error emerges after iOS 13, yet most users have encountered. Fortunately, this issue can be right away corrected using the workarounds that we have listed below. Feel free to refer to this post if you are among the many users who are experiencing the same issue on their iPhone XS device.

Before we start troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting iPhone XS with notifications that play in silent mode after iOS 13

Fixing any software-related errors on your iOS device are attainable as long as the procedures are properly executed. For a better result, follow the solutions according to their sequence. If you’re all set, read on to gain an understanding of the possible triggers and their corresponding fixes for notification that play in silent mode issue after iOS 13 on your iPhone XS. 

First solution: Toggle the ringer button and then restart the iOS device.

You were under the impression that you set your phone to silent mode, but accidentally flipped the ringer button when doing an iOS update. Therefore, your phone produces sound when getting text messages, calls, and other alert notifications. To rule this out, check the left side of your device. If the switch is not in red position, toggle/flip it to set your phone back to silent mode. Afterwards, restart (soft reset) your iPhone to eliminate minor software glitches as well as to properly apply the recent changes made. Here is how:

  1. Press and hold the Side/Power button and either Volume Up/Down button simultaneously.
  2. Release both buttons when the Slide to Power Off command appears and then drag the slider to the right to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the Apple logo appears.

Wait until your phone boots up completely. Then send yourself a text message and see if it still plays notification even though it’s set back to silent mode. If so, try the next solution.

Second solution: Manage DND (Do Not Disturb) feature to fix notifications that play in silent mode after iOS 13 on your iPhone XS.

DND is a feature that enables you to stop notifications, calls, and alerts from producing sound. However, it’s possible that this option has been automatically overridden by the recent iOS update. Hence, your phone is getting sounds for notifications, calls, etc. To clear this out, simply re-enable this option on your phone’s settings menu using these steps:

  1. Launch Settings app from Home.
  2. Select Do Not Disturb and toggle the switch to enable the feature to mute notifications for your preferred features, apps, and/or alarms.

Don’t forget to restart (soft reset) your iPhone after you enabled the DND feature, and then call your number from a different device to check if the problem has been fixed.

Third solution: Reset all settings on your iPhone XS.

If your phone still produces notification sound up to this point, try to restore your phone’s settings to default. Any invalid values and options that trigger the notification functions to misbehave will be deleted after the process. Here’s how:

  1. From Home, select Settings.
  2. Select General.
  3. Scroll to and tap Reset.
  4. Select Reset all settings option.
  5. Enter device passcode when asked to continue.
  6. Then select the option to confirm the reset.

Your phone will reboot after the reset and restores default values and options. By then, head to Settings->Sound & Haptics then drag the slider to the left side to mute your iPhone device.

Fourth solution: Restore iPhone XS to factory default settings.

If the previous reset didn’t fix the issue and your phone still plays notifications while set to silent mode, restoring your phone to factory default settings can potentially address this irregularities. Bear in mind that unlike the previous reset, factory reset will cause a complete data loss. Thus, creating a back-up for all the critical files saved in your phone memory would be necessary. If you’re all set, follow these steps to carry out factory reset:

  1. Go to Settings from the Home screen.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Then select Erase all content and settings.
  5. If prompted, enter device passcode and then continue.
  6. Select the option to confirm factory reset.

Your phone will reboot by itself once the factory reset has been completed, and you will be routed to the start-up wizard screen to set up your phone to new again. 

Fifth solution: Restore iPhone XS in recovery mode via iTunes to fix notifications that play in silent mode after iOS 13.

If the factory reset still fails to correct the problem, and your phone continues to produce notification sounds in silent mode, utilize iTunes to restore your phone in recovery mode. Notification bugs from the current software will likely be eliminated after the process and will give your phone a clean iOS restore. To get this done, you need to have either a Mac or Windows computer with the latest iTunes software installed. If you are ready, here are the steps:

  1. Connect your iPhone to the computer using the supplied USB cable.
  2. Then press and quickly release the Volume Up button.
  3. Press and quickly release the Volume Down button.
  4. Press and hold the Side/Power button and continue pressing down even when prompted with the Apple logo to put your phone in recovery mode.
  5. Release the Side/Power button when Connect to iTunes screen appears.
  6. Navigate iTunes on your computer. A message that says your iPhone is connected to iTunes in recovery mode will appear.
  7. Then you will be prompted to either Update or Restore.
  8. Select Restore to wipe everything from your phone’s system and restore iOS via iTunes.

This process may take a couple of minutes to be completed, so make sure not to unplug the cable until it’s completely done.  

What if notifications still play in silent mode after exhausting the given solutions?

The notification or iOS bugs inflicted your phone’s notification system may be too hard to handle, and you were left nothing but the option to DFU mode restore your iOS device. The DFU mode or also known as Device Firmware Update is usually the last resort in fixing persistent bugs that are affecting your phone’s functions even without activating your phone’s boot loader. You can check our Help and Guides page to know how to DFU mode restore your iPhone XS in iTunes. Otherwise, you can contact Apple Support and seek further assistance to rectify the notification problem on your device.

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