Software updates are intended to optimize device systems and applications. But not all updates yield positive results. In fact, many device issues occur after installing new updates. Minor post-update issues are usually remedied by some workarounds while complex errors usually require fix patches from minor update versions. Tackled in this post is a post-update issue on the iPhone 7, particularly on the Netflix app that keeps crashing or stops working after implementing iOS version 11.3.1 on the phone. Read on to find out how to deal with this issue.
How to troubleshoot your iPhone 7 with Netflix app that keeps crashing
Before begin to troubleshoot software errors on your iPhone, verify and ensure that Netflix service is supported or available in your region. Also ensure that your device is getting fast and stable Internet connection. If your iPhone is experiencing network connectivity issues like intermittent connection or Internet drops, then you must deal with network problems first. Netflix app requires Internet to work as intended. Correct account credentials such as Netflix email address and password are also among the key requisites for the app to work and to use Netflix streaming on your iPhone. If all the system requirements are met but Netflix is still not working or acting up, then you can go ahead and troubleshoot your device. Don’t forget to test the app after performing each method to find out if the problem is resolved or not.
First solution: Force close Netflix and background apps
It’s normal for some apps to act up when a new platform or software version is implemented. Should this be the case, force closing errant apps is needed. Doing so clears software glitches and allows the app to refresh and restart normally. Here’s how to force close Netflix and other background apps on your iPhone 7:
- Press the Home button twice quickly to launch the app switcher, containing previews of the apps you’ve recently used but not closed.
- Swipe up on the Netflix app preview to clear it.
You can also clear all background apps to quit and prevent any of them from causing conflict with your other apps.
Second solution: Restart your iPhone 7 (soft reset)
If clearing the app doesn’t help and the problem continues, performing a soft reset or restarting your iPhone would be necessary. A device restart can help fix various types or software errors including minor update bugs. Here’s how to soft reset/restart your iPhone 7:
- Press the Power button for a few seconds until the Slide to Power Off command appears.
- Drag the slider to the right to shut down your phone.
- After 30 seconds, press and hold the Power button until the Apple logo appears.
- Allow your iPhone to finish booting up and then open Netflix to see if it is already working properly.
In the case where your iPhone screen becomes unresponsive as Netflix, you can unfreeze your device by performing a force restart. It is a simulated battery removal procedure that works the same as the usual restart or soft reset but done with the hardware keys. Here’s how to force restart an iPhone 7:
- Press and hold the Power button and the Volume Down button simultaneously for a few seconds and then release when the Apple logo appears.
Both these restarts won’t affect data stored on the internal memory of your device, so you don’t need to create backups.
Third solution: Install pending update for Netflix and other apps
When a new iOS version is installed, the minimum system requirements for apps and services are also changed. When this happens, some apps, particularly those that failed to meet the new system requirements will stop working unless they’re updated. For this reason, app developers also rollout updates for their respective apps to remain compatible with the new iOS version on the iPhone. If you haven’t set your device to auto-install updates, then you will need to manually check for and install pending updates for your apps on the App Store. Here’s how:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find Netflix from the list then tap the Update button next to it. Doing so will install pending update for Netflix.
- If you see multiple app updates, you can update all apps simultaneously instead. Just hit the Update All button on the upper right of the screen.
Wait until all app updates are successfully installed and then restart (soft reset) your iPhone to clear and refresh apps and iOS.
Fourth solution: Reset all settings on your iPhone 7
Some updates override current settings on the device. And this could lead to either bad or good outcomes. Unfortunately in this case, the output is bad as it result to your Netflix app that is acting up. To fix the problem, you can reset all settings on your iPhone 7 to restore the original values for your system settings and then you can configure necessary options and features accordingly. Here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
Reboot your iPhone when the settings reset is finished. After the restart, you enable Wi-Fi and reconnect to the Internet. When you’re reconnected, try and see if Netflix is already working properly. If it’s still crashing, then you may need to completely remove the app.
Fifth solution: Delete Netflix app then reinstall
Some software problems can be dealt with by clearing cache and data from an app. Temporary files that are stored as cache in apps may get corrupted and when this happens there is a tendency for other apps or system functions to become affected. To clear app cache and data in iOS, you will need to delete or uninstall the application. Here’s how:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of Netflix app to uninstall it.
- If prompted, confirm action by tapping Delete.
- After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Netflix app on your device.
Be sure to select the correct and compatible version of Netflix app for your iPhone 7 and current iOS version, then follow the onscreen instructions to download and install the app. Give your iPhone another reboot and then open the newly installed Netflix app. That should be working properly by now.
Seek more help
You can report the issue to Netflix Support or visit Netflix Help Center online for other options and further assistance. There might be some advanced settings from within the app that need to be modified or configured accordingly for Netflix app to work with the new platform. Or you can contact Apple Support for other options.