File management in iOS devices are usually carried out using iTunes. With iTunes, you can manually purchase and download apps, update, reset, and restore iOS on a Windows PC or Mac computer. And to get started, you will need to connect your iOS device to the computer via USB/Lightning cable. Once connected, iTunes should be able to recognized your iOS device and then access its system and files.
However, there are some factors that can cause problems and you will just realize that something is wrong as iTunes prompts an error message or warning prompt with a corresponding error code. Like many other computer programs, iTunes is likewise designed to prompt an error code for every problem that occurs. Hence if iTunes is showing an error code or message, it’s just trying to tell you that your request could not be done because something went wrong. Tackled in this post is one of the widespread iTunes errors encountered by many iPhone users. It usually occurs when iTunes failed to read your iOS device. Read on to find out what to do if iTunes is saying that it cannot read your iPhone XS and prompts you with an error code 0xE8000015.
When iTunes prompts an unknown error 0xE8000015, something is preventing from connecting with your iPhone. The problem could be on a lose connection, defective cable or dysfunctional USB port on the computer. Or it could be due to some software-related issues on the iOS device or computer in use. That being said, you need to rule out software and hardware problems in order to get rid of this unknown error. Before troubleshooting, consider doing the following if necessary:
- Update iTunes to the latest version.
- Install new updates for your computer system.
- Make sure you are using the original (Apple-supplied) USB/Lightning cable.
- Switch to different USB ports. Plug your iPhone directly into your computer’s USB port instead of using an attached keyboard or USB hug.
- Close any other programs on your computer
- Remove other external devices from your computer ports.
If iTunes still prompts the same error code, then you can try these subsequent solutions:
First solution: Restart your iPhone and computer.
A simple restart on your device can bring many positive outcomes more than just dumping junk files from the internal memory. Random software errors causing various symptoms are often rectified by a reset for as long as the underlying cause is minor. Thus it’s one of the first recommended workarounds to apply whenever your device is misbehaving. So here’s what you should do then:
- If your iPhone is still connected to the computer, unplug it.
- While it’s unplugged, perform a soft reset.
- Then reboot your computer as well.
- Once both devices have finished rebooting, reconnect them.
Be sure to plug your iPhone into a working USB port.
Second solution: Reset all settings on your iPhone XS.
Incorrect settings on your iPhone may likewise cause conflicts with iTunes and could be the potential trigger of an unknown error. To rule this out, follow these steps to reset all settings on your iPhone XS. Doing so will erase all invalid options from incorrect customization. Here’s how it works:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings. This will delete all customized settings on the phone.
- If prompted, enter your passcode to proceed.
- Then confirm settings reset.
Wait until the reset is finished. Once it’s done, your phone restarts and then loads the default options and values. You can enable individual options and features that you want to use on your phone. Then retry connecting your iPhone to iTunes and see if the error is done.
Also verify if your iPhone restrictions are disabled. If restrictions are enabled, then that could be preventing iTunes from establishing connection or accessing your iOS device. Here’s how to manage restrictions on your iPhone XS:
- Tap Settings from the Home screen.
- Scroll down and tap on Screen Time.
- Tap on Content & Privacy Restrictions. If you don’t see this option, you need to turn on Screen Time first.
- If prompted, enter your device passcode to continue.
- Turn OFF the switch next to Content & Privacy.
Your iPhone XS restrictions are now disabled.
Try connecting to iTunes using the same setup and see if it’s already working seamlessly this time. If the error reappears, then you need to troubleshoot your computer system.
Third solution: Update software drivers on your computer.
If you’re using a Windows PC, you may need to download and install iPhone drivers for the operating system to read your iOS device. You can contact Microsoft Support for more information on which drivers to install. If you already have to necessary drivers installed but still getting the error code when using iTunes, then try updating or reinstalling the drivers on your computer.
If your computer is running on Windows 10, you can access the Device Manager and manage your drivers with these steps:
- Click the Start button.
- Click Search then type Device Manager into the search field.
- Select Device Manager from the search results to open the driver window.
- To expand a category, click the plus (+) sign next to a label. Just look labels like Apple or the name of your device then right-click on it.
- Then select the option to Update Driver.
Follow the rest of the onscreen instructions to complete the driver update or reinstallation. After updating the drivers, reboot your computer and then retry to connect your iPhone and see if iTunes is already able to sync without prompting an unknown error.
Fourth solution: Disable firewall or antivirus on your computer.
If you’re using an antivirus or firewall on your computer, then try to disable them temporarily so as to eliminate them from the possible causes. Depending on how they’re configured, an antivirus or firewall may bar system access to your iOS device especially when it perceives security threat the moment your iPhone is plugged into the computer’s USB port. As a result, iTunes wouldn’t be able to detect your iPhone even if it’s already connected. To rule this out, you may re-configure your antivirus or firewall settings to set exceptions and grant access to your iPhone. If you don’t know how to configure your security software, then contact the software developer or Microsoft Support for further assistance.
Fifth solution: Use third-party iOS management tool to repair your iPhone software.
If none of that is able to fix the error, then you may resort to some reliable third-party iOS management tool instead of iTunes. The problem could be just isolated to the iTunes software so you probably won’t be troubled by the same unknown error using a different iOS manage software. You can search for and download and install your preferred, compatible software for your iPhone XS and computer in use. Once everything is ready, try to connect your iPhone XS to the computer, run the software and see if it can detect and sync with your iOS device.
If you have other spare computers with iTunes software installed, then you can try to manage your iPhone on that computer and see if you will get the same iTunes error. For other options and more advanced solutions, you may escalate the problem to Apple Support.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!