Who would have thought that after installing the latest software version on your iPhone XS device, your phone is no longer usable as its touch screen frequently freezes or not even responding to touches. Given that you updated to iOS 13 to make sure that your phone gets everything it needed, but ended up to be useless because of this unexpected post-update error. If this happens to you, worry no more! Make sure to read this whole post, and surely you will be able to fix your touch screen problem in no time.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
What triggers your touch screen to freeze and not respond to touches?
Touch screen that is frequently freezing or not responding at all are obvious symptoms inflicted by minor software glitches, misconfigured settings, and even hardware errors. But since the problem emerge after iOS 13, this symptom can also be triggered by post-update bugs. Whatever the cause may be as long as it is not due to hardware damage, we’ve got you covered. Below are potential solutions that you can utilize to fix touch screen frequently freezing, not responding issue after iOS 13 on iPhone XS.
First solution: Hard reset your iPhone XS. (force restart)
Giving your phone a fresh and clean start can eliminate software glitches that might have caused for your touch screen to freeze or not respond at all. But since your phone screen is no longer properly responding to touches, the usual soft reset can’t be done by this time. Instead, you need to use your phone’s hard keys to give it a quick restart. To perform a hard reset (force restart) on your iPhone XS, follow these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Side/Power button until the Apple logo appears.
Cache files from corrupted apps that were left running in the background prior to installing the latest iOS on your device will also be eliminated after the process, refreshing your phone’s operating system. The moment that your iPhone XS is completely back on, use your phone as you normally do and check if the screen is already responding to touches and no longer freezing or lagging. If your touch screen continues to freeze yet you can still manage to navigate to the App Store, perform the next solution.
Second solution: Install pending apps updates.
The lagging and not responding touch screen issues can be inflicted by bad apps. If you have noticed your phone screen to freeze when trying to open certain apps, then no doubt that these apps are causing your touch screen system to act up. For some, it is better to simply delete the apps to resolve the issue. But others still want to keep the apps for whatever reasons. To address this issue, you can just check for available update for these bad/corrupted apps and install when necessary. Here’s what you need to do:
- From Home, launch App Store.
- Select your Profile icon on the top-right corner of the screen.
- Scroll down to Pending Updates section to see the list of available pending apps updates.
- Search for the pending update of the bad app and tap Update button next to its name.
- Otherwise, tap Update All to install all pending updates. Doing so will also prevent the rest of the apps from acting up in the future.
Soft reset/force restart your iPhone XS after you have successfully installed the pending updates. Navigate your phone and the app/s that were causing your phone screen to freeze or lag. If the problem continues, try another option to fix the issue.
Third solution: Adjust the 3D Touch on your iPhone XS device.
Your phone screen responses depending on the density of your touches and what has been set on your 3D Touch preference. And a lot of users tend to overlook this fact. So in case this has been causing your iPhone XS not to respond to your touches, here’s what needs to be done:
- Go to Settings from Home.
- Select General.
- Tap Accessibility and then select 3D Touch.
- Adjust the 3D Touch sensitivity of your preference from Light, Medium, and Firm.
After making the necessary adjustment, make sure to reboot (soft reset/force restart) your iPhone XS. Once it turns back on, touch your screen depending on what has been set on your 3D Touch sensitivity settings. If you set it to Firm, then make sure that you touch the screen firmly.
Fourth solution: Reset all settings to fix touch screen frequently freezes, not responding issue.
If your touch screen continues to lag or freeze, it would also be better if you will just delete the current settings on your device and restore them to the original values and options. A possible automatic-system override on your phone setting might have happened after the iOS 13 implementation, especially if you previously customized your phone’s settings to your preference. So whatever values or options that have caused conflict and triggered the touch screen to act up, these will be cleared out by performing the reset all settings on your iPhone XS device. Here are the steps:
- Select Settings from the Home screen.
- Tap General.
- Scroll down to and select Reset.
- Select the option to Reset all settings.
- Enter your device passcode when prompted, and then continue.
- Then select the option to confirm all settings reset.
After the reset, your iPhone XS will reboot automatically. Then you may proceed to enable the necessary features to use them again, since the reset has restored the original values and options on your phone settings. Make sure to observe your phone’s touch screen to ensure that it is already responding to touches and is no longer freezing.
Fifth solution: Perform recovery mode restore via iTunes.
Complex bugs can be the culprit if you still haven’t fixed the touch screen frequently freezing, not responding issue up to this point. Thus, a more-advanced solution should be carried out to rectify the problem. Instead of doing a full system restore through your phone’s settings, we would suggest to do it on iTunes and put your phone to a recovery mode and then restore. This process will not be carried out on your iPhone XS but either a Mac or Windows computer, so you’ll get an assurance to complete the process without having any issues. Make sure as well that the computer is running with the latest iTunes version. If you are set, connect your iPhone XS to the computer using the supplied USB cable and follow these steps:
- Open iTunes on your computer.
- Once iTunes recognizes your iPhone XS device, press and quickly release the Volume Up button.
- Then press and quickly release the Volume down button.
- Lastly, press and hold the Side/Power button and continue holding until Connect to iTunes screen appears.
- Once the Connect to iTunes command appears, options Restore or Update will then show up afterwards.
- Select Update to reinstall iOS without wiping all the data saved in your phone’s memory.
- Otherwise, select Restore to restore your phone to factory default and install the latest iOS version.
If you’re still experiencing touch screen issue after doing the recovery mode restore in iTunes and you wish to continue troubleshooting your iPhone XS, do a DFU mode restore.
Sixth solution: Perform a DFU mode restore.
This process will allow your iPhone XS to be restored directly from the firmware even without having the boat-loader or phone’s operating system activated. This process will also require you a Windows or Mac computer with the latest iTunes version installed. This process may cause permanent data loss, so creating a back-up for all your saved files beforehand is a must. If you’re ready to do this, here are the steps:
- Launch iTunes on your computer.
- Using the supplied USB or lightning cable, connect your iPhone XS to the computer.
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the phone screen becomes black.
- While pressing and holding the Side/Power button, press and hold the Volume Down button for at least 5 seconds.
- Then release the Side/Power button, but keep pressing and holding the Volume Down button.
- Wait for at least 10 seconds, then your iPhone XS would show a message that says “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used in iTunes”. This also indicates that your phone is already in DFU mode.
- Then follow the onscreen instructions to either Restore or Update your iPhone XS.
See to it that the process has already been completed before you unplug your iPhone XS from the computer. Otherwise, you’ll need to perform the procedure again.
Any phone issues inflicted by minor software glitches, fatal system errors, and even complicated post-update bugs can be corrected using the potential solutions above as long as the steps were carried out properly and correctly. However, if none of the given solutions successfully resolved the touch screen frequently freezes or not responding issue on your iPhone XS device, hardware damage can be the underlying cause. In this case, we would advise you to contact Apple Support or visit your nearest Apple store for them to make evaluations regarding the condition of your iPhone XS. Whether it needs a repair or a total phone replacement (if your phone is still under warranty or covered with an insurance plan), it’s for them to decide.
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