Gmail app is one of the most useful email platforms that is used by many people for mobile email management. But just like any other apps, this has not been programmed to perfection. With that said, some errors still manage to occur and affect Gmail app functions on your phone. Emerging among the most common problems encountered by iPhone owners when using Gmail app are on random crashes and loading errors. And these are the main issues tackled in this post. Mapped out below are potential solutions and suggested workarounds that are used to troubleshoot Gmail app that keeps crashing and not loading properly on the iPhone XS Max. Keep reading for more information.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Max Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Troubleshooting iPhone XS Max with Gmail app that keeps crashing
Prior to troubleshooting the iPhone, make sure that you have a stable internet connection. One of the key requisites for Gmail to work is an Internet connection. If your iPhone is experiencing internet connectivity issues from slow browsing to intermittent connectivity, it may not be able to fetch emails through the server or worst, unable to work at all. If that’s the case, then you will need to deal with Internet problems first to get online apps back up and running afterwards. If there’s no problem with your Internet connection but you still couldn’t get the Gmail app to work on your iPhone, then here are some possible solutions for you to try on.
Don’t forget to test the app after performing each procedure to find out if the problem is solved or not.
First solution: Quit and restart Gmail app on your iPhone XS Max.
Leaving your Gmail app running in the background may cause the app to crash or not work properly as it might have been corrupted. Being said, you need to close the app and launch again. Here’s how to do it:
- Access your Home Screen.
- Swipe your finger up and pause.
- Swipe left or right and search for the Gmail app preview.
- Then swipe up the app preview to close it.
If you have multiple apps running in the background, you can also close them all to prevent these apps from causing conflicts with the Gmail app and to refresh your phone’s system as well. This could help in launching your Gmail app with no issues too.
Second solution: Restart (soft reset) your iPhone XS Max.
If you’ve tried doing the first solution and still encounter issues, doing a soft reset might help you resolve it. Soft reset will help your phone clear some cache that might have been causing incompatibility to your Google services particularly the Gmail app. Here are some steps that you can follow to reset your iPhone XS Max:
- Press and hold the Side button and either of the Volume Button at the side of your phone for a few seconds.
- When the Slide to Power Off appears on your screen, release both buttons.
- Slide the Power off command to the right to turn off the phone.
- Wait for about 30 seconds then press and hold the Side button until you see the Apple logo.
In case the iPhone is not responsive when the Gmail app crashes, the usual soft reset could not be performed. For this scenario, performing a force restart is needed and you may follow these steps:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side Button for a few seconds until you see the Apple logo on your screen.
Be reminded that performing these reset procedures will not affect any of your saved data on your phone’s internal memory, so it won’t be necessary to back up files.
Third solution: Resetting the Network Settings on your iPhone XS Max
Resetting your network settings could be one of your options to potentially resolve your issue particularly if the error has something to do with your network settings. If you have performed some modification on your settings and Gmail app issues occurred right after, there might be some inaccurate information that has been saved that is causing the error. To correct this, try restoring the network settings back to default configuration. You can perform a reset of network settings by following these steps:
- Tap to access Settings from your Home Screen.
- Select General.
- Scroll down and tap on Reset.
- Tap the Reset Network Setting option.
- Enter your device code if asked to continue.
- Confirm the prompt to Reset network settings.
Your iPhone will restart on its own after the reset and will open with default network configuration. Open your Wi-Fi network and reconnect your phone then try loading the Gmail app on your iPhone XS max. If your app still encounters the same issue, performing the next troubleshooting guide might help you resolve it.
Fourth Solution: Check IMAP and ensure it is enabled on your Gmail account.
This step will need you to log in to your Gmail account through webmail and turn the IMAP on if necessary. Internet Message Access Protocol or IMAP is a technology used by Gmail to deliver emails to your iPhone XS Max. Once this option is not enabled on your Gmail account settings, you won’t be able to receive email from the server and your app might encounter issues. To check if it is enabled, follow these steps:
- Sign in to your Gmail account using your email address and password. You can do this via your iPhone or a computer. Using your iPhone to log in might prompt you to download the app. If that’s the case, you may select the option to Go to the mobile Gmail site instead.
- Let the email finish loading then scroll down to the bottom of the page.
- Check for the link beside View Gmail In: and then select Desktop.
- Select Settings and tap Forwarding and POP/IMAP option.
If you see IMAP is not enabled, tap to enable it. After enabling IMAP, restart your phone and retry launching your Gmail app.
Fifth solution: Delete your email account from your iPhone XS Max and set it up again.
Using an incorrect email address and password could also be the reason why you encounter these issues. Prior deleting your Gmail account from your iPhone, log in to gmail.com and make sure all your important emails are there. This will ensure that your files can be re-downloaded from the server as soon as you’re done setting up your iPhone XS Max. To delete your Gmail account, you will need to:
- Tap to access Settings on your phone.
- Tap on Accounts & Password.
- Select Accounts.
- Tap the email account you want to delete then select Delete Account to proceed.
- Select Delete account or Delete from my iPhone if asked to continue.
Once you’ve successfully deleted your email, restart your phone and re-set up your Gmail account.
Sixth Solution: Uninstall the app on your iPhone XS Max.
If you still encounter crashing or other issues on your Gmail app given that you’ve performed these possible fixes, you may need to uninstall the app from your phone. There’s a great possibility that the app is already corrupted and will not work properly unless you reinstall it. To uninstall the app on your phone, simply follow these steps:
- Press and hold the Gmail app until you see the icons jiggling.
- Tap the X on the Gmail app icon then select Delete if prompted to proceed with the deletion of the app.
- You can also go to Settings > General > iPhone Storage menu, then select Gmail app.
- Finally, tap Delete to proceed in deleting it.
Restart your phone after uninstalling your Gmail app and go to the App Store to re-download the app and install it like the first time you did. Be sure to add or set up the correct email account that you want to use as default email. Also ensure that you’re downloading the latest Gmail app for your iOS device.
Is your iPhone XS Max Gmail app still crashing or not working?
More advanced solutions and troubleshooting steps can also be researched at Google support. The fact that the problem continues after exhausting all possible solutions is an indication that the problem isn’t rectifiable on your end. Perhaps something with the Gmail platform needs some technical overhaul that only Google’s engineers are capable of doing.
You may contact them should you need further help. You may also escalate the issue to your device carrier or directly to Apple support for valid recommendations.
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.