If your iPhone is stuck on white Apple logo, it denotes that your phone has been exposed to either hardware damage or software corruption. In this case, it can be a possible software-related issue as the problem emerged after installing iOS 13. Otherwise, you need to contact Apple Support or visit your nearest local office and schedule for a phone repair appointment.
In this post, I will guide you on how to fix your Apple iPhone XR that got stuck on the logo and won’t continue to boot up. Such problem can be due to a minor firmware issue which you can definitely fix by doing some procedures. We will look into all possibilities in this post and then rule them out one after another until we can figure out what the problem really is and hopefully be able to fix it. So continue reading this post as it may be able to help you one way or the other.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XR Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting an iPhone XR that is stuck on white Apple logo after iOS 13
When you are stuck on white Apple logo, it means that the screen has frozen and is no longer responding to touches after iOS 13 has been implemented. Technically, it is no longer possible for you to navigate your phone to close possible corrupted apps, dump out cache files, and wipe everything from your phone’s memory to have a clean iOS reinstallation. Even so, these can still be attainable using the solutions that we have mapped out below. If you’re ready, read on to find out how to successfully get your iPhone XR out of white Apple logo screen.
First solution: Force restart your iPhone XR.
The moment your phone screen becomes unresponsive, there is no other way to refresh your phone’s system but to do a forced restart. By doing this process, cache files from rogue apps will be cleared out. Hence, all the apps that were left running in the background prior to iOS 13 implementation will be forcibly closed. Here’s how it’s done:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Then, press and hold the Side/Power button until the Apple logo appears.
If you managed to pass through the Apple logo screen, we also recommend you to update your apps, and perform a full settings reset to completely eradicate the issue. Check the information below.
Check and install pending apps updates. When the apps are already out-dated, they become rouge and can be easily corrupted. Tendency is, your phone won’t be able to properly boot up because of these corrupted apps. To clear this out, check for and install pending apps updates by heading to App Store->Profile icon->Pending Updates section and tap Update All to install all available pending apps updates at once. Restart (soft reset) your phone after installing all pending apps updates.
Reset all settings. Automatic settings override might have transpired during the iOS 13 implementation. As a result, your boot-up system has been ruined; leaving your phone stuck on white Apple logo screen. In this case, restoring the phone settings to default can possibly fix the issue. To do so, just head to Settings->General->Reset->Reset all settings, and follow the onscreen prompts to confirm all settings reset.
However, if you are still stuck on white Apple logo after performing a force restart on your iPhone XR, move on to the second solution.
Second solution: Restore iPhone XR via Recovery mode.
The boot-up sequence might have collapsed due to fatal system errors and therefore, you are stuck on white Apple logo when your phone is attempting to reboot. In this case, you need to restore your phone in recovery mode using iTunes. To fulfill this, you need a Mac or Windows computer with the latest iTunes version installed. Once the requisite are met, proceed to restore your iPhone XR in recovery mode using these steps:
- Connect your iPhone XR to the computer using the supplied USB cable.
- Launch iTunes on your computer.
- On your iPhone XR device, press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the recovery mode screen (Connect to iTunes) appears.
- Then you’ll be prompted with options to either Restore or Update.
- Select Restore to wipe out everything from your phone’s memory and install the latest iOS version.
- Select Update to command iTunes to install the latest iOS version without causing data loss.
It may take a couple of minutes for iTunes to complete downloading the software on your iPhone XR device. Wait until it shows a confirmation that the process has been completed, or else you’ll end up being stuck on white Apple logo again.
Third solution: Perform a full DFU mode restore on your iPhone XR.
If the previous restore didn’t fix the stuck on white Apple logo issue on your iPhone device, the next possible option you have is restoring your iOS via DFU mode (Device Firmware Update mode). So even without activating the boot loader, iTunes will still be able to sync and communicate with your iPhone XR device the moment it is on DFU state. See procedures below:
- Connect your iPhone XR to your Mac or Windows computer using the supplied USB or lightning cable.
- Then launch iTunes on the computer.
- Quickly press and release the Volume Up button on your iPhone device.
- Then quickly press and release the Volume Down button.
- Lastly, press and hold the Side/Power button until the screen turns black.
- Continue to hold the Side button, then press and hold the Volume Down button.
- After at least 5 seconds, release the Side/Power button but continue to press and hold the Volume Down button.
- Release the Volume Down button when “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.” pops-up.
- Then tap OK to restore your iPhone in DFU mode.
Once your phone has been successfully restored, it will automatically exit from DFU mode and then boots up to its initial set-up activation screen.
What to do when your iPhone XR is still stuck on white Apple logo?
When nothing works the way you wanted and yet you still want to fix your iPhone XR that is stuck on white Apple logo on your end, the next thing that you need to do is to utilize third-party repair tools. iOS System Recovery, Tenorshare ReiBoot, and Dr. Fone-Repair are among the reliable tools that you can download and install for free. If the problem still persists, don’t hesitate to contact Apple Support to escalate the issue.
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