Are you getting My iPhone is disabled after updating your iOS version? Try performing a recovery mode restore by pressing and releasing the Volume Up button quickly. After that, press and release the Volume Down button quickly. Then press and hold the Power/Side button once prompted with Connect to iTunes screen.
Recovery mode restore is just one of the few methods that should help in rectifying a disabled iPhone after updating to the latest iOS version. If you want to know more about the process, just keep on reading this article.
If your screen shows the “iPhone is disabled” message, it means that you cannot access or use your phone because it is disabled. This occurs if you or someone else had inputted incorrect pass code several times. It’s your phone’s own way of protecting itself from possible hacking attempts or unauthorized access. Unless you remember the correct passcode, erasing the device would be necessary as it will be the only way to re-enable and access your iPhone again.
By erasing, means that all of your data and settings including the device passcode are deleted. That being said, you may lose important information unless you have created a backup beforehand. Highlighted below are some ways to fix iPhone is disabled error with or without losing data. Keep reading and get help.
First solution: Restore your disabled iPhone using iTunes.
If you’ve previously backed up your iPhone with iTunes, then you can use iTunes to unlock and access your disabled iPhone. To make this happen, you need to erase your device using the standard wiping process in iTunes. Here’s how to get started.
- Connect your iPhone to the computer using the Apple-supplied USB cable or Lightning cable.
- Open iTunes on the computer, if it doesn’t launch automatically. Be sure to use the latest version of iTunes software that’s compatible with your iPhone in order to avoid system conflicts.
- Wait for iTunes to recognize and sync with your iPhone. When your iPhone shows up in iTunes, click on its icon on the upper-left side of the screen. Doing so will show up details of your iPhone along with its contents.
- Click the Summary section on the left panel. If possible, try to back up your recent data so you can still recover them later. Just click the iTunes command to Back Up Now under the Manually Back up and Restore section. Then follow the rest of the onscreen instructions to finish backing up your iPhone to iTunes.
- To proceed with iOS restore, click the Restore iPhone is disabled Connect to iTunes command button.
- Follow the rest of the onscreen instructions to erase and restore your iPhone to its factory defaults.
Once the restore process is completed, you can set up your iPhone as new or restore from a previous backup available. If you encounter an error message that says something like Find My iPhone must be turned off, then you can use iCloud to erase your device. Most of the time, this procedure will fix the iPhone is disabled error but if you’re still seeing it after doing this, move on to the next solution.
Second solution: Erase your iPhone through iCloud.
If you’ve managed to set up Find My iPhone in iCloud before your iPhone was disabled after updating to iOS 13.3, then you can use iCloud to fix your disabled iPhone. To proceed with this solution, you will need to use a computer that has stable Internet connection. Once you’re all set to start, just follow these steps:
- Open a browser on your computer then navigate to the iCloud.com/find webpage. This will route you to the iCloud login page.
- Enter your Apple ID and password to log in.
- Once you’re in, select All Devices on the upper part of the screen.
- Click on your iPhone that’s currently disabled.
- Then click the option to Erase.
- Click Erase again to confirm that you want to erase the disabled iPhone.
- Enter your Apple ID password when asked to proceed. The phone will now start erasing.
Once it’s been wiped out, it will restart itself and then loads up its factory default settings. By then you can proceed with the initial setup process and then set your iPhone as new or restore from a recent backup available in either iTunes or iCloud. After this and your device is still stuck on iPhone is disabled or connect to iTunes error, then try the next solution.
Third solution: Restore your iPhone in recovery mode.
Another option you can resort to fix iPhone that is disabled if you haven’t synced your iPhone with iTunes or set up Find My iPhone in iCloud is the recovery mode. You can use iTunes to put your iPhone in recovery mode and then restore it from a previous iOS backup in iTunes. To get started, open iTunes on your computer then proceed with these steps to enter recovery mode.
- On an iPhone 8, 8 Plus, or later models, press and hold the Side button and either Volume buttons until the Power Off slider appears. Drag the slider to power off your device. While your phone is turned off, connect it to the computer via USB cable while holding the Side button. Keep holding the Side button until the Recovery Mode screen appears.
- On an iPhone 7 and iPhone 7 Plus, press and hold the Side button until the Power off slider appears. Then drag the slider to power off your phone. While it’s turned off, connect it to the computer via USB cable while holding the Volume Down button. Keep holding down the Volume Down button until the Recovery Mode screen appears.
- On an iPhone 6s or earlier models, press and hold the Side/Top button until the Power off slider appears. Then drag the slider to power of the phone. Connect your phone to the computer via USB cable while holding the Home button. When the Recovery Mode screen appears, you can release the button.
Shortly after releasing the last button, the screen will prompt you to either Restore or Update your device. Select the option to Restore so that iTunes will instigate downloading the latest iOS version on your iPhone. The download process usually takes 15 minutes. If it exceeds that time duration, your phone will exit recovery mode and so you’ll need to repeat the previous steps to enter recovery mode again. When the restore process is finished, you can proceed with the initial setup process and use your phone again.
Alternative solutions to fix iPhone is disabled error
Aside from the aforementioned solutions, there are also other ways for you to enable a disabled iPhone without erasing its data. This is where third-party iOS unlock and recovery tools play a significant role. These tools are designed by non-Apple software developers to serve such purpose of unlocking a disabled iPhone without erasing data. You can download and install any of these tools on a compatible computer just like what you did with iTunes.
To help you decide on which tool to use, read previous reviews to gauge the efficacy and credibility of the software. If the previous reviews were positive, then you can use it as ground to make your own choice.
Among the widely-used iOS unlock tools that effectively re-enable a disabled iPhone are iMyFone LockWiper, Dr. Fone Unlock, Tenorshare 4uKey – Unlock iPhone, and Joyoshare iPasscode Unlocker, to name some. Just pick any of these tools, which is compatible with your computer’s and iPhone’s operating system. Download and install your preferred tool on your computer. Then connect your disabled iPhone to the computer whenever you’re all set to start unlocking it using your unlock tool.
To give you some clues, here’s the generic or common process of unlocking or /re-enabling a disabled iPhone using third-party iOS unlock software:
- Open the unlock software on your computer then click the option to Start or something similar.
- Connect your disabled iPhone to the computer and put it in recovery mode. Just use the above steps to put your iPhone in recovery mode.
- If prompted to download the software package for your iPhone online, just follow the given steps to proceed with firmware download.
Once the firmware is completely downloaded, you can start unlocking your device using the given commands or controls. Just follow the onscreen prompts to finish the entire process. After fixing your device with iPhone is disabled error, you can restore all your previous backups from iTunes.
If none of the aforementioned solutions helps and your iPhone is still disabled, you may escalate the problem to Apple Support for further assistance or visit the nearest Apple service center in your area. You can ask help from an authorized iPhone to technician to unlock your disabled iPhone by any means possible.
I hope that we’ve been able to help you fix your device with “iPhone is disabled. Connect to iTunes.” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!