iMessage has been one of the most used instant messaging services by iOS users. It’s intuitiveness and easy-to-use features are the main reason why it became popular. However, its functionality has been hindered with issues. Reports from few iPhone XS users showed iMessage stopped working after updating to iOS 13. One good cause why this issue occurs can be related to a software bug that’s commonly observed after iOS update.
If you happen to incur iMessage that’s not working issue after iOS 13 update on your iPhone XS, then this article is perfect for you. The contents written below will cater your problem. In here, we will look into all possibilities and then rule them out one after another until we can determine what the problem really is, and hopefully be able to fix it.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting iPhone XS with iMessage that’s not working
Most of the time, this problem is actually not serious. We have encountered several cases in the past and we’ve been able to fix most of them. In this case, since the problem started after the iOS 13 update was installed, it is almost certain that it’s a firmware-related issue. So, here are the things you need to do to fix this issue…
First solution: Reboot your iPhone XS and toggle iMessage Off/On.
If it is the very first instance that you encounter iMessage issue, it’s likely caused by software glitches that’s affecting your phone’s performance. These random bugs incurred by iOS 13 update can be rectified by rebooting your phone. Doing so will clear dump cache that might be causing conflicts with your iMessage function.
Here’s how a soft reset is done:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
One alternative way in rebooting your phone is a force restart. This process will help you clear erratic apps and implement necessary changes on your phone’s system. There’s a great chance that the problem will be resolved. If this is something that picks your interest, here’s how:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
Once the phone is up and running, try using iMessage to check if you’re able to use it without a problem. If it’s still not working, then refreshing the option might do the trick. Toggling iMessage off and then on might sound simple but this is a good way in eliminating minor software errors that’s affecting its functionality. Just follow these steps:
- From the Home screen, select Settings.
- Tap Messages.
- Toggle the switch to turn off iMessage.
- Perform a soft reset on your iPhone XS. After the reboot process is done, go back to Settings > Messages.
- Toggle the switch again to turn iMessage on.
After executing the steps, try if iMessage functionality works as intended.
Second solution: Refresh the internet connection on your iPhone XS.
If the first steps fail in fixing your iMessage that’s not working, this next procedure might come in handy. Network-related errors that’s causing iMessage issue can be resolved by simply refreshing your internet connection. Prolonged usage of the internet service might accumulate certain bugs that could cause connection problems linked to the iMessage issue. Here are some few ways to execute it:
- Access Settings from the Home screen.
- Tap on Wi-Fi.
- Toggle switch to disable it, if necessary.
- Toggle switch again to enable Wi-Fi.
If you’re using cellular data, you can access Settings > Cellular instead then tap on Cellular data switch to refresh it.
Alternatively, you can turn on and then turn off the airplane mode to refresh internet connection on your device. Enabling airplane mode cuts all radio connections on your phone while disabling it resumes them. Here’s how to do it:
- Access Settings from the Home screen.
- Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
- While the Airplane mode is enabled, perform a soft reset on your device.
- Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature.
Once proper connections has been established, retry using iMessage to check if it is working now.
Third solution: Manage the iMessage settings on your iPhone XS.
Major iOS update like the iOS 13 can easily override settings on your iPhone. Incorrect settings set can affect functions such as iMessage to work properly. There’s a great tendency that the settings has been altered since this issue occurred after installing the update. To rule this out, you can manage and check if you’re using the intended settings for your iMessage. Just follow the steps below:
- Access Settings from the Home screen.
- Scroll down to then tap Messages.
- Scroll down to then select Send & Receive. Review and verify the contact phone number and Apple ID information.
- Navigate Start New Conversations From section and make sure they are checked. You may update information if necessary.
After updating information, reset your phone and then check if you’re able to use iMessage this time.
Fourth solution: Sign out then sign in again from your iMessage.
Account-related issues are normally fixed by refreshing iMessage itself. This method clears random bugs that causes conflicts and affecting its functionality. Follow the steps to log out then log in on your iMessage:
- From the Home screen, tap on Settings.
- Select Messages.
- Go to the Send & Receive section.
- Tap on Apple ID:[your Apple ID/email address].
- Select Sign Out option.
- After you’ve successfully signed out from iMessage, reset or reboot your iPhone XR.
After the phone reboots, perform a test by sending iMessage to your own phone number.
Fifth solution: Remove then re-insert SIM card on your iPhone XS.
Firmware crashes brought by the recent iOS update could be the reason why iMessage is not working on your iPhone XS. Bugs embedded on software patches not only affects the system’s software but can also harm the hardware department. In order to rule this out, a simple procedure such as removing then re-inserting SIM card can clear minor firmware errors. Here are the steps to safely remove and re-insert the SIM card:
- Turn off your iPhone completely.
- Get the SIM ejector tool then insert it into the small hole on the SIM tray. The SIM tray is found on the side of your iPhone.
- Gently push the ejector tool until the tray pops out.
- Remove the SIM card from the tray and inspect it for any signs of damage like liquid traces and scratches. If there’s none, place the SIM card back into the tray in the same position and orientation before it was removed.
- Push the SIM card tray back into the phone until it’s locked.
Turn on the phone once the SIM card is safely inserted. Allow your phone to boot up completely before performing a test if iMessage issue has been rectified.
If the methods indicated above failed in fixing the iMessage that’s not working on your iPhone XS, then you might be dealing with a complex system error that needs an advanced solution. Certain procedures could help you out like performing a factory reset, recovery mode restore, or a DFU mode restore. These types of solutions often provides higher success rate when dealing with fatal system glitches. The only downside is that they will erase all data saved on your phone. However, you can create backups via iTunes or iCloud beforehand should you wish to give them a shot.
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