With iOS 13.2, users can conveniently receive and reply to messages including iMessages using the “Announce Messages with Siri” feature. Yet after installing the latest iOS update, users have noticed that iMessage stopped working. Text messages aren’t coming in nor were able to send out one. If you are among these users who are having issues with iMessaging after iOS 13.2 update on iPhone XS device, read on and let’s start fixing the problem.
But before anything else, if you are looking for a solution to a different issue, please visit our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Common triggers for iMessage to quite working as intended
Among the commonly used features in an iOS device is Apple’s very own iMessage. The moment this feature becomes unavailable, check Apple’s System Status found on the apple support website as the iMessage server might just be offline or down resulting for you to be unable to send or receive iMessages. Another thing that might affect the iMessage’s working state is the internet service being unstable. Lastly, your phone’s date and time should be set correctly or set to automatic as invalid date and time can potentially trigger the iMessaging feature to act weird. If there are no on-going server outages, the internet connection is great, and the date and time is properly set yet the iMessages fail to properly work, then you might be dealing with other factors like software glitches, iOS bugs and other network-related errors that trigger this symptom to emerge after iOS 13.2. By then, start troubleshooting your iPhone XS device using the listed solutions below.
First solution: Quit the messaging app and then re-launch.
When the messaging app was left running in the background while installing the iOS update, the app might have been corrupted. To clear this out, close the messaging app for a clean and fresh start. Here is how:
- From the main screen, swipe your finger upward and then slightly pause in the middle.
- Swipe left or right to navigate through the apps preview.
- Then locate the messaging app preview, swipe it up to close it.
Do the same to the rest of the running background apps to prevent them from becoming corrupted or causing conflict with the messaging app. After closing all the background apps, soft reset your phone to completely dump cache files from corrupted apps and refresh your phone’s system. Here us how:
- Press and hold the Side/Power button and either Volume button until the Slide to Power Off command appears.
- Then drag the power off slider to the right to turn off your phone.
- Wait for 30 seconds, then press and hold the Side/Power button again until the Apple logo appears.
Wait until your phone boots up completely and check if the iMessage is already working. It is also important to ensure that the iMessage feature is enabled. Otherwise, iMessaging won’t work. To check, head to Settings->Messages->iMessage and make sure that the switch is on. If not, toggle the switch to enable it.
Second solution: Reset network settings to fix iMessage that stopped working after iOS 13.2 on iPhone XS.
Misconfigured network settings can lead iMessage functions to fail. It has been known that major software updates have the tendency to override phone’s preferred network settings, creating system conflicts. Thus, deleting the current network settings configurations will likely to fix the issue. To do so, reset network settings on your iPhone XS using these steps:
- From Home, launch the Settings app.
- Select General.
- Scroll to and tap Reset.
- Select the option to Reset network settings.
- If prompted, enter your device passcode to continue.
- Then select the option to confirm network settings reset.
Your phone will reboot automatically after the reset. Once it is back on, proceed to enable the features that you will be using again including Wi-Fi. Whenever your phone already gained internet access, send yourself an iMessage to see if it is already working.
Third solution: Reset all settings.
The automatic settings override transpired during the iOS update is not only limited to altering network settings but to all phone settings. To clear invalid values and options that prompted the iMessage to quit working, perform an all settings reset on your iPhone XS using these steps:
- Go to Settings from Home.
- Select General.
- Scroll down to and tap Reset.
- Select Reset all settings option.
- Enter your device passcode when asked to continue.
- Then select the option to confirm all settings reset.
Wait until your phone boots up completely. By then, enable the necessary features including Wi-Fi and the iMessage feature. Afterwards, go to Settings->Messages->Send & Receive. Make sure that your Apple ID email address and phone number has check mark below “you can receive iMessages to and reply from”.
Fourth solution: Remove and reinstall SIM card to fix iMessage that stopped working after iOS 13.2 on iPhone XS.
Though you are not prompted with SIM card error messages, it is still imperative to check that your SIM card is still seated properly and check for possible physical damages. To do so, turn off your phone and remove the SIM card. Refer to the steps below:
- While your phone is off, insert the SIM eject tool or a paperclip into the hole beside the SIM tray.
- Slightly push the tool until the SIM card tray pops out.
- Gently pull the SIM tray out and remove the SIM card.
- Check for possible dirt or corrosion, and make sure that the gold part has no scratches or signs of physical damage. Otherwise, you need to contact your network service provider for a possible SIM card replacement.
- On the other hand, if your SIM card is still good and shows no issue at all, put the SIM card back to the tray. Ensure that it is properly situated.
- Then push the SIM tray back into your phone until you hear a click that indicates that the SIM card tray has been locked in.
Once the SIM card has been completely re-installed, turn on your phone and wait until it re-establishes network connection including for Wi-Fi. Then send another text message to your own phone number and see if it works.
Fifth solution: Restore your phone to factory default settings. (factory reset)
If iMessage continues to misbehave after doing a series of troubleshooting tricks on your device, it’s possible that you are dealing with tough iOS bugs that need a more-advanced solution. Being said, there may be a need to delete everything from your phone’s memory to give it a fresh and clean iOS install. Doing so will also eliminate these complex bugs that is ruining the iMessaging functions on your device. So before you proceed, back-up your important files with either iCloud or iTunes. Then start doing the factory reset. Here is how:
- Open the Settings app from the Home screen.
- Select General.
- Scroll to and tap Reset.
- Select Erase all content and settings option.
- Enter your device passcode, and then continue.
- Then select the option to confirm factory reset.
After the factory reset, follow the onscreen prompts to set up your device as new again.
What to do if iMessage still stopped working on your iOS 13.2 iPhone X?
If iMessage is still not working, you can contact your network service provider for further assistance. There might be something that needs to be configured on their end for the feature to work with the recent iOS version. Or you can also contact Apple Support as the problem started after installing the latest iOS 13.2.
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