After the implementation of iOS 13, users are overwhelmed with the new features the latest iOS offers. But to their surprise, apps on their iPhones begin to act weird. Among the complaints we received is the Gmail app that keeps crashing after iOS 13.
If you are planning to install the latest iOS on your iPhone XS device but is now hesitant to do so because of these alarming issues, there is no need to worry about. All you need to do is to equip yourself with knowledge about the problem and the necessary steps that you can do to resolve the issue as quickly as possible. In line with that, we have gathered reliable solutions that you can use as a reference in case you will be experiencing the same issue after updating to iOS 13.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Help Guides to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
How to fix Gmail that keeps crashing after iOS 13?
Any issues occurred after new system changes are always tied up to post-updated bugs. In this case, network connectivity errors, random software glitches, misconfigured network settings, server outages are among other factors that can be considered when having crashing issues with online apps like Gmail. All these triggers except for server outages are rectifiable using the walkthroughs we listed below. Read on and learn more.
First solution: Close and then re-launch the Gmail app.
If the Gmail app was left running in the background when you had an iOS update, the app might have been suspended and become corrupted. If this is the underlying cause for the Gmail app to keep crashing after iOS 13, giving the app a clean start might help fix the problem. All you need to do is to close the app and then re-launch it. Here’s how:
- From Home, swipe your finger upward to the middle and then pause.
- Swipe left or right to search for the Gmail app preview.
- Then swipe the Gmail app preview upward to close/quit the app.
If there are multiple running apps in the background, it would be better to close them as well to avoid further conflict. Once you have successfully cleared all the background apps, re-launch Gmail and see if it is already working properly.
Second solution: Restart iPhone XS. (soft reset)
Minor software glitches transpiring from the recent iOS update might have ruined the Gmail function causing it to constantly crash. These glitches can be cleared out right away by simply giving your phone a quick start. Here’s how you restart or soft reset your iPhone XS:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release both buttons once the Slide to Power Off command appears.
- Drag the power off slider to the right to turn off your iPhone.
- After 30 seconds, press and hold the Power button again until the Apple logo appears.
Cache files stored in your phone’s memory should also be eliminated after the process, refreshing your phone’s operating system.
Once your iPhone XS is completely back on, launch Gmail app and check if it is no longer crashing. Otherwise, move to the next solution to troubleshoot your phone further.
ALSO READ: How to fix iPhone XS that touch screen frequently freezes after iOS 13
Third solution: Reset network settings on your iPhone XS.
Automatic network settings overrides transpired during the iOS update might as well caused Gmail app to act up. Online apps like Gmail require good internet connection to function properly, and network misconfiguration destabilizes the network connectivity functions on your phone. To clear this out, we advise resetting your phone’s network settings. Here’s what needs to be done:
- Go to Settings from the Home screen.
- Select General.
- Tap on Reset.
- Then select the option to Reset network settings.
- Enter your device passcode to continue.
- Then tap to confirm reset network settings.
Your phone will reboot automatically after the reset and restore the default network settings. Being said, you need to enable the features you will be using again like Wi-Fi, set it up and reconnect. Once a stable internet connection is already available on your iPhone device, re-launch Gmail. If the app still keeps crashing, try the next trick.
Fourth solution: Check and enable IMAP.
Another important option that enables the app to work suitably on iOS device is the IMAP option or also known as Internet Message Access Protocol. The moment this option becomes disabled, everything else fails. Though we are mainly focusing on the crashing issue of the Gmail app, who knows it’s the best fix we’ve been looking for. Note that this trick has also worked for many who were having the same issue, so if you wish to give it a try, here are the steps:
- Open Gmail website on the web browser.
- Enter your username and password. Doing this using your iPhone XS will prompt you a message to download the app. Select Go to mobile Gmail site option.
- Once you are logged in to your email, select link beside View Gmail In and then select Desktop.
- Select Settings and then tap Forwarding and POP/IMAP option. Scroll down to and make sure that IMAP is enabled. Otherwise, tap the option to enable IMAP.
After making necessary changes, restart (soft reset) your iPhone XS. This is to ensure that the changes made will be properly implemented. Once your iPhone device is already back on, launch Gmail app and check if it no longer crashes nor show any other issues.
ALSO READ: Fix poor WiFi reception, weak signal on iPhone XS after iOS 13 update
Fifth solution: Delete and then reinstall Gmail app.
A common sign of an app that is on a state of getting rouge and corrupted is the tendency to crash when launch or being used. And this often happens to those apps that are out-dated. In the event Gmail app continues to crash even after doing the previous solutions, then it’s possible that the app is already corrupted. To clear this out, simply delete the app from your phone’s system and reinstall its latest version. Here are the steps:
- From the Home screen, launch the Settings app.
- Select General and tap on iPhone Storage.
- Select Gmail app and tap Delete App to delete/uninstall the app.
- After deleting the app, restart (soft reset) your iPhone XS.
- Then head back to the App Store to search for and install the latest version on the Gmail app.
Wait until your phone shows that the installation has been completed. Then launch the newly installed app to check if the problem has already been resolved.
Is the Gmail app still keeps crashing up to this point?
If you have come this far and still having the same issue with the Gmail app, seeking assistance from Google Support can be of help. As mentioned, server outages can also be the underlying cause so it’s ideal to bring this issue to their attention. Alternatively, you can also contact Apple Support to escalate your concern since the crashing problem of the Gmail app emerged after iOS 13 update.
RELEVANT POST: Fix an iPhone XS iOS 13 with no Internet while connected to WiFi network
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