When it comes to useful apps, you can consider Gmail as one. It’s one of the best alternative email platforms to the stock mail app on your iPhone. However, it seems like some iPhone 11 owners have started having issues with it shortly after the iOS 13 update. Some users experienced Gmail that keeps crashing or closes by itself shortly after opening.
App issues are usually not that hard to fix, especially if it’s a third-party application that you’re having problems with. In the case of Gmail, you can rest assured that Google will roll out updates regularly to keep its apps running smoothly on any platform. But issues occur from time to time and this could be just one of those instances. But as I mentioned earlier, you may be able to fix this issue easily. All you need to do is perform some basic troubleshooting procedures. So continue reading because that’s the purpose of this article.
Troubleshooting an iPhone 11 with Gmail that keeps crashing
In this post, we will look into all possibilities and rule them out one after another until we can determine the reason why Gmail keeps crashing on your iPhone 11. That’s the best way to fix this problem. With all that being said, here’s what you need to do…
First solution: Close Gmail and force restart your iPhone 11
Most of the time, app crashes are minor app issues. They occur every now and then but they’re not necessarily hard to fix. In fact, closing the app in question and re-opening it might fix the issue. So here’s what you need to do:
- Swipe up from the bottom of the screen and stop at the middle. This will show you the app previews.
- Now, swipe up on the Gmail preview to close it. Do the same to other apps.
- Quickly press and release the volume up button and then the volume down button.
- The moment you release the latter, press and hold the Side or Power key for 15 seconds or until the logo shows on the screen.
Once your iPhone has successfully rebooted, open Gmail to see if it still keeps crashing.
Second solution: Uninstall Gmail that keeps crashing and reinstall it
Another effective solution to this problem is uninstalling the app in question. Doing so will remove all its associations with the firmware and other apps. After that, reinstall the app to make sure you have the latest version. Here’s how you do those things:
- Go to the screen where the Gmail icon is located.
- tap and hold on its icon until options show.
- Touch Delete App to uninstall it.
- Tap Delete to confirm the deletion of the app.
- Go back to the home screen.
- Launch the App store.
- Search for Gmail, and then tap the Install icon.
- Wait for the app to be successfully installed on your iPhone.
- When the installation is finished, tap Open to launch it.
Most of the time, these are the only things you need to do to fix an app that keeps crashing. However, if for some reason the problem continues, then you have to do the next solution.
Third solution: Factory reset your iPhone
A reset will be able to fix this problem but make sure to create a backup of your important files and data because they will be deleted and you may not be able to retrieve them. When ready, follow these steps:
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed.
- Now enter your Apple ID password, and then tap Erase to proceed with the reset.
- Wait until your iPhone has finished the reset, and then set it up as a new device.
App issues can often be fixed by a reset and this can be one of those cases. I hope that this simple troubleshooting guide has been able to help you one way or the other. Thanks for reading.