Gmail is not only designed to be accessed in web browsers on a desktop or laptop, but also on smartphones. Through IMAP protocol, users can fetch and send emails from their internet-enabled devices. And this is really a great advantage for those who’ve been using Gmail for businesses or even for personal use as they can check their emails anytime, anywhere; as long as their phones have internet access. But with the recent iOS 13.2 platform, a lot of users were getting random Gmail symptoms on their iOS devices. Some said they haven’t been able to receive emails since they have installed the iOS 3.2 version on their devices. Some complained that Gmail is not working at all. In this post, we have mapped out attainable solutions to fix Gmail that is not working after iOS 13.2 on iPhone XS Max. Read further.
Before we start troubleshooting your iOS 13.2 iPhone XS Max device, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Max Help Guides to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
How to fix Gmail that is not working after iOS 13.2
Apps that behave badly after major software updates is no longer new to us. In fact, this is already an expected post-update error every user anticipated. Most often, this issue is inflicted by iOS bugs. Thus, other factors that trigger the symptoms to emerge may also exist. Minor software glitches, network connectivity issues, and erratic network configurations are among these. Before you start fixing your iPhone XS Max, try to check if you can access Gmail on a different device without any issues. Otherwise, server network issue or possible outage could be the underlying cause. But if Gmail is working just fine, then you need to start troubleshooting your iPhone XS Max device.
First solution: Quit and then re-launch the Gmail app.
Don’t expect that your apps will work as intended if you left them running in the background while installing an iOS update. Though this often happens after every new iOS implementation, a lot of users still fail to do a simple thing, to habitually close the apps when not in used. As an end result, apps get rogue and become suspended after the new system implementation. To rule this out, simply quit the app and launch it again for a clean restart. Here is how:
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- Swipe your finger up and then slightly pause in the middle until the App switcher appears. to the middle and then pause.
- Swipe left or right to navigate through the app previews, and then find Gmail.
- Then swipe the Gmail app preview up to quit or close the app.
- Close the remaining background apps to avoid any of them from conflicting with Gmail or any other in-apps. Doing so will also prevent any of them from getting rouge and corrupted.
After closing all the running background apps, re-launch Gmail app and see if it is already working. If the app is still non-operational, move on to the next solution.
Second solution: Restart iPhone XS Max to fix Gmail that is not working after iOS 13.2. (soft reset/force restart)
Cache files from the corrupted apps and other minor software glitches may have not been totally cleared out on the first troubleshooting procedure transpired. Hence, giving your phone a quick restart might be of help. If your phone screen is still responding to touches, soft reset your iOS device using these steps:
- Press and hold the Side/Power button and either Volume Up/Down button simultaneously.
- Release both buttons when the Slide to Power Off command appears.
- Drag the power off slider to the right for a complete device shut down.
- After 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
But if your phone screen is no longer responsive due to the Gmail app being corrupted after iOS implementation, perform a forced restart to refresh your phone’s operating system. Here’s what needs to be done:
- Press and then quickly release the Volume Up button.
- Press and then quickly release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears.
Wait until your iPhone XS Max is completely boot up and then check Gmail to see if the problem has been fixed. Otherwise, continue troubleshooting your iOS device.
Third solution: Reset network settings.
More frequent than not, your phone’s network settings ought to change after iOS update. And if some of the altered values and options created conflict with your current network configurations, then your network functions have the tendency to fail. Thus, giving your phone unstable internet access that could also lead for the internet-operated in-apps to fail to work as intended. If this is the reason why Gmail quits working after the iOS update, then resetting your phone’s network settings might help fix the problem. To restore the network configurations to default, follow these steps:
- From Home, launch the Settings app.
- Select General.
- Scroll down to and tap on Reset.
- Then select the Reset network settings option.
- Enter your device passcode when asked, and then continue.
- Then tap to confirm reset network settings on your iPhone XS Max device.
Default settings will be restored once your phone boots up again after the complete network settings reset. Then re-enable Wi-Fi to set up your network again, and then rejoin. Wait until your phone acquires a stable Wi-Fi signal and then launch the Gmail app. If it is still not working, troubleshoot further.
Fourth solution: Manage IMAP settings to fix iPhone XS Max with Gmail app that is not working after iOS 13.2.
Internet Message Access Protocol or IMAP helps Gmail to be able to fetch messages on iOS device and work as intended. If this option has been disabled after the recent iOS update, then no wonder Gmail has stopped working. To rule this out, check IMAP on the web browser and make sure to enable when needed. Follow these steps:
- On the web browser, open the Gmail website.
- Enter your username and password. A message asking to download the app will pop out if your using the iPhone XS Max device. Simply select Go to mobile Gmail site option.
- Once you are logged in, check the link next to View Gmail In and then tap Desktop.
- Select Settings and then Forwarding and POP/IMAP option. Check IMAP option and enable it when necessary.
Restart (soft reset) your iPhone XS Max after making the necessary update for proper settings changes implementation. Then relaunch Gmail to check if it is already working.
Fifth solution: Check for and install pending apps updates.
When new iOS update is out for install, this would also be the time when app developers roll out new updates for their apps to keep them compatible with the recent iOS version. Hence, it is also important to have your in-apps up-to-date. Or else, these apps won’t function well. If this triggers the Gmail app to stop working after iOS 13.2 update, better check for and install pending apps updates on your device. Follow these steps:
- Head to the App Store from Home.
- Select your profile icon.
- Scroll down to the updates section to see the list of pending apps updates. If it’s not showing anything, drag the screen downward to refresh the page.
- Once apps updates populated, search for Gmail app then tap Update to install its new version.
- Otherwise, tap Update All to install all pending apps updates at once.
Then reboot (soft reset) your iPhone XS Max after installing all the pending apps updates. Once your phone is completely back on, launch the newly installed version of the Gmail app. Try to send out an email or send yourself a test email. If you are able to send and receive the message, then it means that the problem has already been fixed. But if Gmail continues to not work, try the last option.
Sixth solution: Delete and then reinstall Gmail app’s latest version on your iPhone XS Max.
If Gmail continues to act up even after installing its latest version, the app might be possibly been totally corrupted after the iOS 13.2 implementation. Hence, it should be removed from your phone’s system, and have it reinstalled for a clean start. Here are the steps:
- From the Home screen, launch the Settings app.
- Select General and tap on iPhone Storage.
- Select Gmail app and tap Delete App to delete/uninstall the app.
- After deleting the app, restart (soft reset) your iPhone XS.
- Then head back to the App Store to search for and install the latest version on the Gmail app.
Wait until your phone shows that the installation has been completed. Then launch the newly installed app to check if the problem has already been resolved.
Is the Gmail app still not working?
If Gmail is still not working on your iOS 13.2 iPhone XS Max device, update its software to the latest version available as Apple developers have just released iOS 13.3. The issues that users have encountered from iOS 13 beta to iOS 13.2.2 have been included in the fixes released on the latest iOS platform. You can also try to restore your phone to factory default settings and set it up as new again so it will have a clean iOS install. If the problem still persists, contact Gmail Support or Apple Support for recommendations.
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