How to fix Apple iPhone XS touchscreen that keeps freezing, not responding after installing iOS update

Fixing touchscreen that keeps freezing, not responding on iPhone XS isn’t that hard for as long as the problem is software-related. To learn more, read this post.

Post-update problems depicted by random freezes or unresponsive touchscreen are usually due to rogue apps, corrupted files, and update bugs. In early devices, memory problems like insufficient memory on the phone are usually the root cause. In worst case scenarios, these may occur as direct symptoms of hardware damage like a broken touchscreen.

Tackled in this post is a similar issue on the iPhone XS touchscreen that’s freezing and not responding more often. The symptoms however, started after installing a new iOS update on the phone. Basing on how the symptoms progress, we can say that the problem is more likely attributed to an update bug. This therefore denotes that the problem can be remedied by some tweaks at home.

To give you some clues on what could have possibly triggered this touchscreen issues and how to fix it, I’ve rundown some helpful workarounds for you to try. Read further and refer to this troubleshooting guide, whenever you need some help. Here are your options.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides for we have solved many of the problems with this device. We may already have articles that could help you fix the problem with it.

First solution: Force close background apps to fix touchscreen that keeps freezing on your iPhone XS.

Background apps are usually the ones to go rogue following a new platform transition or update installation. If you failed to close some apps while updating your iPhone software, then the problem is more likely due to any of the suspended apps that went rogue from the update. To rule this out, you can carry out these methods to force close or clear background apps on your iPhone XS:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps previews.
  3. Then swipe up on an app preview to force close individual apps. Do the same to force close or clear all running apps on your device.

Second solution: Force restart your iPhone XS.

Aside from apps, cached files and temporary data from the internal memory can also become rogue after installing new updates. When this happens, there’s a tendency for other apps or phone’s system itself to become affected. And thus, adverse symptoms are triggered. To fix minor glitches from corrupted caches or iOS data, force close your iPhone XS with these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

Junk files from the phone memory are then all cleared out.

Third solution: Update your apps.

Apps that have gone rogue from an iOS update can also be remedied by updating them. If you haven’t set all your apps to auto-update, then you might have failed to update some apps on your iPhone XS. As a result, those apps might have been acting up from the update and triggered the symptoms. To fix the problem, check for pending app updates on your iPhone XS with these steps:

  1. Tap App Store from the Home screen.
  2. Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
  3. Tap the Update button next to the name of the app to update apps individually.
  4. Tap the Update All button on the upper-right to update all apps simultaneously.

Reboot your iPhone after updating apps to make sure all new app changes are properly applied.

Fourth solution: Reset all settings on your iPhone XS to fix touchscreen that keeps freezing problem.

Settings that were overridden by the new update might have ended up having errors or becoming invalid. To make sure this isn’t causing any trouble on the phone’s touchscreen system, reset and restore the default values and options with these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Scroll down to and then tap Reset.
  4. Select the option to Reset all settings.
  5. Enter your device passcode when asked to continue.
  6. Tap the option to confirm all settings reset.

Your iPhone will then start resetting and restoring the default values and options. Once the reset is done, you will need to reconnect your device to the Internet for you to use online services on your iPhone again.

Fifth solution: Restore your iPhone XS in iTunes (recovery mode restore).

If the problem is not resolved by a factory reset, then the underlying cause could be more complicated hence, more advanced solution is needed. As your next option, you can try restoring your iPhone XS in recovery mode through iTunes. Here’s how it’s done:

  1. Connect your iPhone XS to your computer using the Apple-supplied USB/Lightning cable.
  2. While it’s connected, press and quickly release the Volume Up button.
  3. Then quick press and release the Volume Down button.
  4. Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
  5. Release the Side/Power button when you see the Connect to iTunes logo on the screen.
  6. On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
  7. Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.

Wait until iTunes is finished restoring and download the latest software version for your device. You can disconnect your iPhone from the computer when it’s done.

If a recovery mode restore still failed to resolve the problem and your iPhone XS touchscreen continues to freeze or become unresponsive, then it could be due to a corrupted iOS. In that case, you can try restoring your iPhone XS in DFU mode through iTunes. This puts your device in a state where it’s still able to communicate with iTunes on a computer even without activating the bootloader. Thus it’s still possible to fix your iPhone even if the operating system is busted. A more detailed walkthrough on how to carry out a DFU mode restore on an iPhone XS can be found on the tutorials section of this site. Feel free to visit the iPhone XS troubleshooting page for more information.

Other options

  • Third-party iOS repair/recovery software. Aside from iTunes, there are also other third-party software you can use to repair corrupted iOS files and fix relevant system problems on the phone. These tools can be downloaded on a Windows PC or Mac computer. When choosing the software to use, read the previous reviews to determine whether or not it’s effective and recommended.
  • Service/iPhone repair. Hardware damage can be regarded among the worst possible causes. This is likely the cause if your iPhone was previously dropped or exposed to liquid. Symptoms of liquid damage may occur sooner or later than expected and it might have just a coincidence for them to occur after updating iOS. To rule this out, taking a trip to a service center would be necessary.

For further suggestions and official advice, contact your device carrier or Apple Support and let them know about how your iPhone XS touchscreen ended up freezing or not responding more often. Should this be an update bug, a fix patch would be necessary. And that should be taken care of by Apple’s software development team.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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