How to fix Apple iPhone XS Max that cannot send or receive Emails

In this fast-paced society, electronic emails have been playing a significant role in modern communications. That makes email one of the most useful features a high-end smartphone possessed. After getting a new phone, setting up an email account is one of the first few things to do so you can get going with email transactions and manage emails through your new phone. For as long as the correct email account is set up on your device, sending and receiving of emails should be a seamless process. However, there are some factors that can sometimes cause problems with emails and so you could end up having trouble sending or receiving emails on your phone. If you’re experiencing the same issue on your iPhone XS Max that cannot send or receive emails, then this post highlights some handy tweaks for you to try. Read on for more information.

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Max Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

Troubleshooting iPhone XS Max that can’t send or receive Emails

Network-related issues are usually the underlying cause of the problem. Emails processing requires a steady access to the Internet. Thus if the Internet goes down, then you won’t be able to view, receive and send emails on your device. Having said that, ruling out network-related issues must be among the first workarounds to try on. To rule out other software-related factors that might have hindered your iPhone Xs Max from sending and receiving emails, carry out the following solutions.

First solution: Verify Internet connection on your iPhone XS Max.

Seeing a full Wi-Fi signal indicator on your iPhone may not be good enough to ensure that it’s getting an internet connection. In fact, there are times when your device wouldn’t be able to access the Internet even if it shows full Wi-Fi signal strength. As a result, email functions aren’t working. To clear this out, refreshing your iPhone’s wireless functions can help. So this is what you should do first:

  1. Access Settings from the Home screen. 
  2. Select Wi-Fi
  3. Toggle switch to turn it on if necessary. If it is already turned on, toggle the switch to turn off. Wait for a few seconds then toggle switch to turn Wi-Fi on. 

Try opening the Safari app on your phone and then navigate to any website to check if your phone really has internet access. If you’re able to load up websites successfully, that means your iPhone is connected and thus internet services including emails should be working as intended. To test and see if it does, open your mail app and see if it’s working as intended.

Second solution: Force stop the Mail app and restart your iPhone XS Max.

If the mail app has been running in the background for quite some time, it could give into minor glitches and eventually crashed. If that happens, email functions wouldn’t be working as expected. To rectify the error, ending the mail app from the background and restarting it will likely resolve the problem. So here’s what you should do next:

  1. Access your Home screen. 
  2. Swipe your finger up then pause.
  3. Swipe left or right and search for the Mail app preview
  4. Swipe up on the app preview to close it. 

You can also close the other apps that are left running in the background to clear some memory space on your phone. After clearing all background apps, perform a soft reset on your iPhone XS Max. just follow these steps:

  1. Press and hold the Side button and either of the Volume button at your phone.
  2. Release both buttons once you see Slide to Power off message on your screen. 
  3. Drag the Slide to Power off slider to the right to turn off your phone. 
  4. Wait for 30 seconds then press and hold the Side button to turn on your phone. 

After the phone has rebooted successfully, open the Mail app and check if you can already send and receive emails without bumping into any sort of error. 

ALSO READ: How to fix an Apple iPhone XS Max that can’t send iMessages

Third solution: Reset network settings to fix your iPhone XS Max that cannot send or receive emails. 

Sending and receiving functions of the Mail app could also be affected by incorrect network settings on the phone. To rule this out, performing a reset on the network settings can help. This reset will delete all current network settings and then restores the default network options and values. Any incorrect or invalid network configurations will likewise be eliminated. Just follow these steps whenever you’re ready to reset network settings on your iPhone XS Max:

  1. Access Settings from the Home screen. 
  2. Select General.
  3. Scroll down to and then tap Reset
  4. Select Reset Network Settings option. 
  5. If prompted, enter your device passcode. 
  6. Tap to confirm Reset network settings. 

You iPhone XS Max will reboot automatically after the network settings reset. Reconnect your phone to your Wi-Fi network then give it some time to re-establish a stable internet connection. Then you can try loading the Mail app again and create a sample email to send and receive on your own email account. See if that solves the problem then.

Fourth solution: Delete then re-set up your email account

The email account itself might be the source of the problem, especially if it’s been corrupted or not set up properly. In this case, deleting and re-adding the problematic email account would be necessary. Deleting then re-setting up your email account will clear any account-related errors and thereby fixes the problem on your iPhone XS Max that cannot send or receive emails. This process will allow you to re-set up your email account as new. Email messages won’t be deleted unless you’re doing it through the webmail. If you’re willing to give it a try, then here’s how it’s done:

  1. Access Settings from the Home screen.
  2. Tap on Accounts & Passwords
  3. Select Accounts
  4. Tap the email account you wish to delete then select Delete account to continue.
  5. If prompted, select Delete account or Delete from my iPhone to confirm. 

After deleting your email account, reboot your device then retry setting up your email account with the steps below:

  1. From the Home screen, access Settings
  2. Select Accounts & Passwords then tap on Add Account option. 
  3. Select your email provider.
  4. Type in the correct information for your email address and password then select Next to continue.
  5. Once verified by the Mail app, select the information from your email account that you want to sync on your iPhone like Contacts and Calendars.
  6. Select Save.

Wait for the process to complete and then open your mail app and try sending a sample email to your own email address. 

Fifth solution: Verify and configure email settings

Upon setting up your email account, iOS will automatically collect and use the correct account settings. However, there are instances that the values being set are invalid. This therefore result in invalid incoming and outgoing server configurations. To verify this information, you’ll need to check Mail Settings Lookup tool at the Apple website or contact your email service provider to get the correct information. Once you have acquired the correct account settings, check the email settings on your iPhone XS Max with these steps:

  1. Access Settings from the Home screen. 
  2. Tap on Accounts & Passwords
  3. Select your email account.
  4. Tap on the email address next to Account to see the information for the incoming and outgoing server.

Ensure that the information you’re seeing matches with the information provided by  your email service provider or with the one showing on the Mail Settings Lookup tool. 

Still cannot send or receive email on your iPhone XS Max?

If the steps above did not fix the problem, try to check for any available software updates to download and install on your device. New firmware updates might be able to provide necessary patches to fix the email problems on your iPhone XS Max. To check for new iOS update, just access Settings > General > Software update. You’ll see a notification prompt once there’s an available software update for your device. If a new iOS version is up for grabs, follow the onscreen instructions to download and install the update on your phone. 

A steady internet access, ample battery life and memory space are the main requisites to update your iPhone. Be sure to meet all these requirements to ensure a successful update installation.

Performing a master reset or factory reset can also be considered among the last options. Doing so will help eliminate complex system errors that might have ruined the phone’s email system and thereby prevents it from sending or receiving emails through the mail app. Doing so will delete all your current settings and then revert them to the default configurations. To prevent permand data loss, back up all critical data from your iPhone storage to iTunes or iCloud before performing a master reset.

If none of these worked and your iPhone XS still cannot send and receive emails, then there must be some problem with the network or email service provider. To clear that out, contact your carrier’s technical department so they can look into their system for any ongoing network outages. You can also contact Apple Support to report the issue and see if there’s an ongoing problem with the Apple servers that might have affected the phone’s email functions.

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